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Customer Service Consultant jobs in South Africa

Sales & Service Consultant

Lesaka Technologies Inc.

Lichtenburg
On-site
ZAR 300,000 - 400,000
2 days ago
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Business Support Service Consultant

Business Capital Group

Johannesburg
On-site
ZAR 300,000 - 400,000
3 days ago
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Sales & Service Consultant

Lesaka Technologies Inc.

Mthatha
On-site
ZAR 150,000 - 250,000
3 days ago
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Customer Service Consultant

Wenz

Bellville
On-site
ZAR 200,000 - 300,000
13 days ago

Sales & Service Consultant

Lesaka Technologies Inc.

Motherwell
On-site
ZAR 300,000 - 400,000
12 days ago
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Senior Customer Service Consultant

The Legends Agency

Wes-Kaap
Hybrid
ZAR 200,000 - 300,000
20 days ago

Technical Customer Service Consultant

Xneelo

Durbanville
On-site
ZAR 300,000 - 400,000
22 days ago

Customer Service Consultant

abc

Cape Town
On-site
ZAR 200,000 - 300,000
22 days ago
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Consultant - Customer Service

Sutherland

Johannesburg
On-site
ZAR 300,000 - 400,000
23 days ago

Customer Service Specialist

RareCruit (Pty) Ltd

Durban
On-site
ZAR 200,000 - 300,000
Today
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Customer Services Advisor-FSP

CXP are now part of the Huntswood Group

KwaZulu-Natal
On-site
ZAR 50,000 - 200,000
Today
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Customer Service Advisor- English Speaking

Collinson

Cape Town
On-site
ZAR 50,000 - 200,000
Today
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Chat Customer Service Advisor

Concentrix

Wes-Kaap
On-site
ZAR 200,000 - 300,000
2 days ago
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Customer Service Advisor- Durban

Concentrix

Durban
On-site
ZAR 50,000 - 200,000
2 days ago
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Pre Auth Service Consultant - Vitality Health - Talent Pool

Medical Aid, Bank, Insurance, Invest & Vitality

Gqeberha
Remote
ZAR 300,000 - 400,000
2 days ago
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Brand Marketing Manager (B2B Retail solutions)

Isilumko Staffing (JHB)

Cape Town
Hybrid
ZAR 600,000 - 850,000
Today
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Customer Experience Specialist

ABC Worldwide

George
On-site
ZAR 200,000 - 300,000
Today
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Aftersales Manager - Ermelo

Morgan Motor Group

Ermelo
On-site
ZAR 600,000 - 800,000
Today
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Librarian II: Teaching & Learning (P8) (Library & Information Centre: Client Services: APK Camp[...]

University of Johannesburg

Gauteng
On-site
ZAR 200,000 - 300,000
2 days ago
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Graduate Consultant – Investment Client Services

Palesa Mbali Group

Cape Town
On-site
ZAR 300,000 - 400,000
2 days ago
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Institutional Client Services – Business Development

Oasis Crescent

Wes-Kaap
On-site
ZAR 600,000 - 900,000
2 days ago
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General Marketing Manager

Mediclinic Group

Stellenbosch
On-site
ZAR 750,000 - 1,000,000
2 days ago
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Customer Success Consultant - Accounting

Emporium

Cape Town
On-site
ZAR 200,000 - 300,000
2 days ago
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Greenlight Expert - Customer Service (6-months)

Isilumko Staffing

Cape Town
On-site
ZAR 50,000 - 200,000
4 days ago
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Customer Service Advisor Group 6

CXP are now part of the Huntswood Group

KwaZulu-Natal
On-site
ZAR 50,000 - 200,000
4 days ago
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Top job titles:

It jobsHuman Resouces jobsInvestigation jobsLecturer jobsFleet Controller jobsHealth Safety Officer jobsResearch jobsBranch Manager jobsFood Safety jobsDirector jobs

Top companies:

Jobs at TransnetJobs at United NationsJobs at Ernst & YoungJobs at EpirocJobs at AppenJobs at TesJobs at PaypalJobs at AccaJobs at SalesforceJobs at Oracle

Top cities:

Jobs in JohannesburgJobs in Cape TownJobs in DurbanJobs in PretoriaJobs in Port ElizabethJobs in BloemfonteinJobs in GqeberhaJobs in SowetoJobs in PietermaritzburgJobs in East London

Similar jobs:

Customer Service jobsConsultant Sales jobsConsultant jobsCustomer Service Remote jobsService Adviser jobsCustomer Service Agent jobsRecruitment Consultant jobsTravel Consultant jobs
Sales & Service Consultant
Lesaka Technologies Inc.
Lichtenburg
On-site
ZAR 300 000 - 400 000
Full time
2 days ago
Be an early applicant

Job summary

A technology service provider in Lichtenburg is seeking a proactive Sales and Service Consultant to enhance customer engagement and drive digital migration. The ideal candidate will have a strong background in customer service, compliance knowledge, and experience achieving sales targets. The role emphasizes team collaboration, ethical conduct, and enhancing customer experience through effective solutions.

Qualifications

  • Minimum of 1-2 years of related experience.
  • Regulatory Exam qualification is required.

Responsibilities

  • Lead sales by identifying and converting leads into successful sales.
  • Provide excellent customer service and resolve queries efficiently.
  • Educate customers on digital channels and services.
  • Ensure compliance with all regulatory requirements.
  • Accountable for personal development and team contribution.

Skills

Customer Engagement
Conflict Resolution
Compliance Knowledge
Digital Migration
Sales Target Achievement

Education

NQF level 4 qualification
NQF level 5 qualification
Diploma or Higher Certificate (NQF level 6)

Tools

Microsoft Office
Job description
Key Performance Areas

To acquire and educate for sales and service. drive digital migration, ensure activation and cross complementary products

Customer
  • Takes accountability in customer engagement to identify customer’s needs.
  • Use the systems to establish the authenticity of the customer and avoid dealing with and compromising information to unauthorized persons.
  • Performs the regulatory checks for the customer, FICA, POPI and NCR
  • Aid customers in account servicing and account origination.
  • Handles client serving like issuing of card, answering to client queries
  • Referring matters outside the operational mandate to the team leader
People
  • Adheres to principles of teamwork
  • Allows to be led by the senior
Finance
  • Ensure that revenue is generated by meeting the agreed sales target
  • Retain customers by providing client service and resolving complaints and queries timeously
  • Prevent account closures and operational losses by following laid down procedures on compliance
Process, Risk, Regulatory & Compliance
  • Comply with FAIS guidelines (Honesty and Integrity)
  • Operates within the code of conduct
  • Adhere to Treat Customer fairly, FICA, POPI and NCR guidelines
  • Refers any matters outside the laid down scoring to the team leader
  • Operate within the stipulated Levels and Limitsli>
  • Collate information regarding systems, clients and process to aid an improvement of the overall client experience
Responsibilities
  • Leads identified converted into successful sales.
  • Ensure activities support cost containment and reduction.
  • Educate customers on correct digital channels to maximize channel optimisation.
  • Connect with our customers by living up to our brand promise of “HIGH FIVE” at all times. Converse with our customers in a way that they fully understand and provide helpful solutions and products based on their needs.
  • Make sure ACTIVATION is PRIORITY on onboarding
  • Always conduct themselves in an ethical manner.
  • Adhere to the TCF (Treating Customer fairly) principles in all that you do.
  • Optimize every customer interaction to migrate cash transactions and/or convert customer to digital channels and self-service channels.
  • Resolve all customer queries efficiently, and within agreed timelines.
  • Achievement of Sales and Service client retention by managing the breakdown activities as listed in the Sales and Service Operation requirements.
  • Always comply with procedures and processes contained in the relevant business guidelines and understand the risk associated with decisions.
  • Fulfilling transactions above the benchmark set and providing an exceptional customer experience.
  • Demonstrates behaviour in support of the organizational values.
  • Takes accountability for own performance, personal and career development.
  • Maintain an ability to adapt to ever changing business and customer needs.
  • Contribute to the overall effectiveness and success of the team.
  • Improve knowledge and competencies by completing role specific training.
Key performance measure
  • Meet stipulated target
  • Service compliments and complaints
  • Adhere to Compliance requirements
  • Operational losses and attrition
Qualifications
  • Minimum Qualification: NQF 4 Qualification
  • Preferred Qualification: Relevant NQF 5 qualification as prescribed by the Financial Services Board
  • Regulatory Exam qualification
  • An appropriate recognised business Diploma or Higher Certificate at NQF level 6
  • Microsoft office Computer Literate
Experience
  • Experience: 1-2 years related experience
  • FAIS – Yes
The Successful Applicant Must
  • Leadership competencies - Manager of Self
  • Meeting customers’ needs: I make every effort to understand and fulfil the needs of my internal and external customers. The relationships I establish help customers to feel valued and appreciated and reflect good business practices.
  • Handling upset customers: I handle upset customers by hearing them out, empathizing, apologizing, and taking personal responsibility for resolving their problems/issues
  • Accepting development opportunities: I accept responsibility for my own development so that I can reach my full potential; and I jointly determine appropriate developmental activities with my manager; OR
  • Inspiring others to develop I instil in others a curiosity for new knowledge, experiences, and challenges, and help team members to create development opportunities for the achievement of their full potential
  • Anticipating changes: I anticipate changes in work tasks, situations, and the environment, and actively use new situations as opportunities to achieve results
  • Considering impact: When attempting to improve my work outputs, I consider the people and systems that will be impacted by my actions
  • Working interdependently: My best results are achieved when working with or through my team and, where applicable, several diverse teams across the Net1
  • Valuing teams: I value the talents of others, demonstrate commitment to my team, share important or relevant information, and contribute to the achievement of our goals
  • Having the confidence to achieve ambitious goals: I strive for the achievement of ambitious goals, as an individual and within teams. I ensure that my actions and decisions demonstrate a commercial mindset.
  • Celebrating success: I celebrate success but guard against complacency, do not undermine or discredit others, or become arrogant.
  • Building relationships: I actively build trusting and productive relationships with people at work, regardless of their cultural backgrounds, backgrounds, or viewpoints.
  • Being true to myself: I always do what I say I will do, even when I am under pressure.
  • Demonstrating integrity: I work in an open, transparent and respectful way and I uphold the rights and feelings of all those I work with, especially our customers.
  • Understanding regulatory requirements: I demonstrate a full knowledge and understanding of all regulatory rules and principles relevant to my role. I adhere to both the letter and the spirit of applicable regulatory rules and principles. I comply with internal policies and procedures and elevate or whistle-blow potential risks and concerns when I identify them.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.

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