Customer Service Consultant jobs in South Africa

PG Glass is the largest network of Shatterprufe windscreens and Armourplate toughened automotive glass Fitment Centre's in South Africa, as well as the largest repairer and installer of glazing and building glass products in Southern Africa.

Main Job Purpose

To manage the front desk of a Fitment Centre by providing professional operational support and general business consultation to all customers and staff, whilst ensuring compliance with corporate identity, operating standards, and business processes and procedures. To ensure that all internal sales are processed and that the correct money is collected.

Main Objectives

• Manage and follow up on all counter sales (face-to-face and telephonic) by giving relevant advice to customers in the most professional manner to ensure all sales are closed, budgets and Nett Promoter Scores (NPS) targets are achieved, contributing to the growth of the business.
• Handle the processing of claims accurately and quickly by liaising with the customer on the correct excess amount and collect payment to ensure that daily key performance indicators are achieved and to avoid any financial losses to the business.
• Ensure that the best administrative practices are always adhered to when conducting administration in order to ensure stock control and ordering processes are followed, giving customers the ultimate low-effort experience.
• Utilise the scheduling system in the Service Centre to maximise the productivity of Fitters, ensuring targeted jobs per fit per day are achieved, the Fitment Centre runs at full capacity, and customer expectations are managed.
• Accurately order stock according to work schedules, following the buy-out procedures to avoid delays in rendering services to customers and maintain the highest possible standard.
• Adhere and comply with any other reasonable work requests from PG Glass Management.
  
  

Critical Job Requirements

Qualification(s)

• Matric
  
  

Knowledge

• Computer Literacy
• Excellent Telephonic Skills
• Excellent Interpersonal Skills
• Excellent Customer Service
  
  

Skills

• Microsoft Office (especially Outlook and Excel)
• Identify and solve problems
• Interpersonal communication (handling and interacting with customers, staff, colleagues, franchisees, and suppliers)
• Analyse and improve service delivery methods
• Strong telephonic communication
  
  

PG Glass is an Employment Equity employer who gives preference to suitable candidates who add to the diversity of the Company. All applicants meeting the requirements will be considered, but preference will be given to members of the designated groups (previously disadvantaged groups. PG Glass is also an organisation that considers only candidates with a high level of integrity and ethics.