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Quality Assurance Administrator
Job summary
A facilities management company is seeking an Administrator to oversee quality management for technical staff. Responsibilities include verifying requests against standards and ensuring accurate documentation on SAP. Candidates should have a certificate in administration or customer service and a valid SA driver's license, along with MS Office proficiency and relevant experience. This role is crucial for maintaining client billing and service quality standards.
Qualifications
- 1-3 years relevant experience conducting administrative duties or technical background.
- Valid code 8 SA driver’s license.
- Customer Service training and administration required.
Responsibilities
- Provide administrative quality management to technical staff.
- Check and verify requests against standards.
- Upload Proof of Delivery on SAP accurately.
Skills
Education
Tools
To provide administrative quality management to technical staff in accordance with contractual deliverables.
- Checking and verifying correctness of requests if they meet the standards as per contractual deliverables/standards.
- Accurate uploading of Proof of delivery on SAP.
- Conduct effective tracking of all PODs with the Regions.
- Accurately follow up with regions for all outstanding and or corrective proof of delivery.
- Ensuring on time, complete and correct PODs and system statuses enabling the correct billing submitted to Client.
- Daily & weekly compiling of reports on PODs standards for all regions.
- Reduction of payment rejections from Client due to inadequate PODs.
- Performing Quality Assurance on Absa tickets.
- Verification of PODs.
- Manage Quality Rejections sent to regions.
- Adhering to client quality guidelines.
- Manage the Actuals vs Quote Correction Report for each region.
- Liaising with regional Commercial Specialist regarding relogs to be done.
- Manage communication channels with Portfolio Managers, Call Centre and CCC’s.
- Loading of missing information on POD’s in iCres & SAP.
- Certificate in Administration, Customer Service or technical qualification an advantage
- Matric (Senior Certificate)
- Valid code 8 SA driver’s license
- 1-3 years relevant experience conducting administrative duties /Technical Background
- Customer Service training and administration
- MS Word, MS Excel & MS Outlook (Intermediate skill level), SAP Knowledge
- IMS (Integrated Management System)
- Result Oriented
- Customer/Client
- Focused Teamwork
- Attentive To Detail
- Ability To Dealing with Ambiguity
- Relationship Building
- Stress Tolerant
- Interactive Reasoning
- Good Listening Skills
- Good Written Communication
- Planning & Scheduling
- Excellent Oral Communication
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.