Jobs at Tiktok in South Africa
Client Solutions Manager, Telco Industry - Global Business Solutions - South Africa
TikTok
Client Solutions Manager, Telco Industry - Global Business Solutions - South Africa
Job summary
A leading social media platform in Johannesburg is seeking candidates for a client-facing role focused on digital marketing. The position involves guiding clients to leverage advertising products, building long-lasting client relationships, and collaborating on campaign execution. Ideal candidates will have over 5 years of experience in digital marketing or consultancy, strong analytical skills, and the ability to provide actionable insights. This role offers opportunities for strategic thinking and client engagement growth.
Qualifications
- 5+ years experience in client-facing roles, especially in digital marketing or consultancy.
- Proven ability to use data for campaign optimization.
- Strong communication and relationship-building skills.
Responsibilities
- Guide clients to leverage TikTok's advertising products.
- Advocate for the adoption of TikTok's full suite of products.
- Build and nurture long-lasting client relationships.
- Collaborate with teams for seamless campaign execution.
- Provide actionable insights to optimize campaign performance.
- Work closely with product teams for feature utilization.
- Conduct market research and develop pitches.
- Identify and resolve product-related issues during campaigns.
- Focus on client retention and upsell opportunities.
- Lead regular business reviews for campaign optimization.
Skills
The Global Business Solutions (GBS) team is responsible for revenue growth of the TikTok business, and our teams include Sales, Marketing, Ops, Account Managers, Agency and partnerships, as well as Marketing Science. At TikTok, our GBS team plays a key role in generating revenue by promoting our advertising solutions, onboarding new clients, driving ad campaigns, and more. As the TikTok community grows at an unprecedented speed around the world, our GBS team leads groundbreaking projects that are changing the landscape of the advertising industry in real time.
- Champion TikTok’s Product Solutions : Act as a strategic advisor, guiding service industry clients to leverage TikTok’s advertising products and features to drive innovative, data-driven marketing strategies that align with their business goals.
- Drive Product Adoption & Growth : Advocate for the adoption of TikTok’s full suite of products, helping clients understand their value and how they can be integrated into broader marketing strategies for maximum impact.
- Foster Client Relationships : Build and nurture long-lasting relationships with key clients and agencies, positioning yourself as a trusted partner who can recommend and drive solutions that leverage TikTok’s product offerings.
- Oversee Campaign Execution : Collaborate with cross-functional teams (ad operations, product, creative and marketing science) to ensure the seamless execution of product-driven campaigns that meet client objectives.
- Provide Product-Driven Insights : Use data analytics to track, analyze, and optimize campaign performance, providing clients with actionable insights to refine and enhance their product-centric strategies.
- Collaborate & Innovate : Work closely with product teams to ensure clients are utilizing the latest TikTok features and products, contributing feedback and insights to help shape future product development.
- Support Partnership (BPM) Teams : Assist in pre-sales efforts by conducting market research, developing pitches, and advising on TikTok’s product solutions that align with client needs and objectives.
- Optimize and Troubleshoot : Proactively identify and resolve any product-related issues during campaign execution, working closely with internal teams to ensure optimal performance.
- Drive Business Growth : Focus on client retention, upsell opportunities, and renewals by identifying how TikTok’s products can deliver long-term value and foster deeper client engagement.
- Conduct Business Reviews : Lead regular business reviews with clients, ensuring the continued success and optimization of their campaigns and TikTok product usage, while exploring new opportunities for growth.
- Experience : At least 5 years experience in client-facing roles, with a strong background in digital marketing, account management, or consultancy, preferably with Telco Industry clients or agencies.
- Analytical Mindset : Demonstrated ability to use data to drive decisions and optimize campaign performance.
- Client-Centric : A natural communicator and relationship builder, committed to delivering solutions that foster client satisfaction and long-term business growth.
- Strategic Thinking : Strong problem-solving skills with a keen ability to align marketing strategies with client goals.
- Industry Expertise : Deep understanding of the digital marketing ecosystem and trends in the services sector.
- Experience working with social media advertising platforms (TikTok or similar).
- Familiarity with attribution modeling and performance measurement techniques.
- Background in agency work or experience collaborating with agencies.
- Flexibility to travel for client meetings, events, or other business needs.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.