Assistant Manager à Afrique du Sud

Duties include

Supervise, coach, and develop the workshop administration team, ensuring timely completion of daily tasks and adherence to policies. Provide guidance and support to administrative teams across multiple dealership sites (Witbank and Middelburg), ensuring consistency in processes, compliance, and service quality. Conduct regular training on costing, invoicing, warranty procedures, and debtor management. Implement and maintain administrative systems to streamline workflow and maintain premium brand standards.

Generate detailed reports on costing, warranty claims, cash flow, and debtor performance. Analyse trends, identify issues, and provide actionable insights to the Service Manager. Support budget preparation, forecasting, and monthly financial reviews, ensuring data accuracy and operational efficiency.

Identify opportunities for process improvements and implement solutions to enhance efficiency, accuracy, and customer satisfaction. Ensure adherence to internal policies, audit requirements, and corporate governance standards.

Oversee accurate costing of all repairs and services, ensuring labour, parts, and materials align with brand pricing structures. Review job cards, repair orders, and invoices for completeness and accuracy, promptly addressing discrepancies. Ensure all billing processes adhere to workshop standards and corporate guidelines.

Manage the end-to-end warranty claims process, including submission, approval, and follow-up with manufacturers, suppliers, and service teams. Ensure compliance with brand guidelines, accurately maintain documentation, and prepare reports for audits. Identify and resolve delays or discrepancies in claims efficiently.

Take ownership of the dealerships cash collection and debtor management processes. Monitor outstanding accounts, implement proactive collection strategies, liaise with finance and accounts teams, and escalate issues when necessary. Maintain accurate payment records and assist in reconciliation processes.

Ensure all customer accounts are accurate, up to date, and fully reconciled. Provide customers with clear communication regarding invoices, payments, and warranty claims. Resolve disputes promptly, maintaining a professional, customer‑centric approach while protecting the dealerships financial interests.

• Accuracy and timeliness of workshop costing and invoicing
• Efficient warranty claim processing and audit compliance
• Reduction of cash outstanding and debtor ageing
• Achievement of debtor collection targets
• High customer satisfaction regarding billing, warranty, and account management
• Effective team performance, training, and compliance adherence

• Minimum 35 years experience in a service administration / supervisory role within a commercial vehicle dealership
• Strong knowledge of service costing, warranty management, cash and debtor management
• Experience with dealership management systems CDK, Autoline, Kerridge, SAP or similar
• Proven leadership and people management skills, with the ability to coach and develop a high‑performing team
• Strong analytical, organisational, and problem‑solving skills
• Customer‑focused mindset with excellent communication and interpersonal skills
• Proficient in MS Office (Excel, Word, Outlook) and dealership admin platforms
• Confident, assertive, and able to thrive in a fast‑paced, high‑volume environment
• Residing in Witbank or close

If your current experience and skillsets tick majority of the job specification boxes, then :

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