Accommodation and Reception Supervisor

Club Med; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global hospitality brand is seeking a G.O Accommodation And Reception Coordinator in Durban, South Africa. The role involves room assignment, managing guest relations, and maintaining communication with services. Candidates should be sociable, multilingual, and attentive to detail. This position also includes training receptionists and ensuring adherence to service standards. Opportunities for personal development and participation in activities offered by the company are available.

Benefits

Access to facilities and activities at Club Med

Qualifications

• Must be sociable and able to build trusting relationships with guests.
• Must be multilingual and comfortable with international guests.

Responsibilities

• Assign rooms according to the sales contract optimizing bed occupation.
• Edit and communicate occupation expectations to services.
• Prepare arrivals/departures and relay information to services.
• Provide Front Office with list of room availability.
• Stimulate local sales and ensure follow-up.
• Distribute financial information to the financial service.
• Respond to guest comments and inquiries.
• Implement Club Med standards and hygiene procedures.
• Train receptionists in daily tasks.

Skills

Sociability

Multilingualism

Attention to detail

Job description

You are

• Sociable, you know how to connect with our guests and build a trusting relationship.
• Helpful and attentive, finding the right solution for all our guests.
• Multilingual, you master at least two languages and are comfortable with international guests.

You will

• Be assigning the rooms according to the sales contract by optimising the bed occupation, the meals and the transfers
• Edit the occupation expectations and communicate them to the services of the Village
• Prepare the arrivals/departures and relay the information to all the services in the Village
• Put at the disposal of the Front Office list of rooms availability, transfers …
• Stimulate local sales, and ensure the follow up and control (B&B, meals, transfers)
• Distribute all financial information to the financial service (number of clients, arrivals/departures, local sales…)
• Respond to the comments and particular enquiries from our clients
• Applicate Club Med standards and respect hygiene and security procedures
• Assign and train the receptionists in their daily tasks

In becoming a G.O Accommodation And Reception Coordinator, you will benefit from the infrastructures and activities offered by Club Med. And if you get the urge, you can even step on stage to show your talent!

So what are you waiting for? Pack your bags!

All our positions are open to people with disabilities.