Universal Banking Team Leader

Standard Bank; Cape Town; On-site; ZAR 600 000 - 800 000; Full time

Job summary

A leading financial institution in Cape Town seeks a skilled team leader to manage Universal Bankers. The role involves driving financial objectives, coaching the team, and ensuring compliance with operational standards. Candidates should possess relevant degrees, extensive experience in retail banking, and a background in sales management. If you're ready to lead and enhance customer experiences, this is an excellent opportunity.

Qualifications

• 5 to 7 years’ experience in retail or branch banking, including significant frontline exposure to sales and service.
• Proven experience leading and managing a branch or frontline team.
• Track record in driving sales, revenue and client growth.

Responsibilities

• Drive the achievement of financial, sales and service objectives.
• Lead, coach and develop a team of Universal Bankers.
• Oversee day to day operations and implement improvements.

Skills

Leadership

Sales Management

Coaching

Risk Management

Customer Service

Education

Bachelor’s degree in Commerce, Business Management, Finance, Banking or a related field

FAIS-recognised qualification suitable for a Representative role

RE5 certification

Job description

Job Overview

Business Segment: Personal & Private Banking
Location: ZA, WC, Cape Town, Cape Town
Job Type: Full-time
Job Ref ID: 80446016A-0003
Date Posted: 1/17/2026

Job Description

To lead and manage a team of Universal Bankers at a Point of Representation, ensuring consistent delivery of exceptional client experience, achievement of sales and service targets, and full adherence to operational, risk and regulatory requirements.

Key Responsibilities

• Drive the achievement of financial, sales and service objectives at the Point of Representation by enabling the team to meet customer needs through effective use of products, solutions and multiple service channels.
• Lead, coach and develop a team of Universal Bankers across the full employee lifecycle, fostering a high performance and engaged culture through clear performance management, capability building and effective workforce planning.
• Oversee day to day operations by analysing reports and data related to people, processes and systems, and implementing improvements to ensure sufficient capacity, productivity and service quality.
• Identify, monitor and mitigate operational, financial and conduct risks by enforcing controls, addressing audit findings, ensuring regulatory compliance and maintaining adherence to bank policies, procedures and FAIS requirements.
• Collaborate with internal stakeholders across Client Coverage and related functions to resolve client complaints, manage irregularities, support fraud and loss investigations, and contribute insights to improve products, processes and client outcomes.

Qualifications

• Bachelor’s degree in Commerce, Business Management, Finance, Banking or a related field.
• FAIS‑recognised qualification suitable for a Representative role.
• RE5 certification (Regulatory Examination for Representatives).

Minimum Experience

• 5 to 7 years’ experience in retail or branch banking, including significant frontline exposure to sales and service.
• Proven experience leading and managing a branch or frontline team (such as Universal Bankers or similar roles) with responsibility for performance, coaching and development.
• Demonstrated track record in driving sales, revenue and client growth, including effective use of both branch and digital channels.
• Strong experience in branch operations, including cash management, risk and compliance, audit resolution, fraud prevention and Occupational Health and Safety requirements.

Behavioural Competencies

• Adopting Practical Approaches & Following Procedures
• Articulating Information & Convincing People
• Challenging Ideas & Generating Ideas
• Directing People & Making Decisions
• Producing Output & Providing Insights
• Exploring Possibilities & Understanding People

Technical Competencies

• Application & Submission Verification
• Banking Process & Procedures
• Customer Acceptance & Review
• Customer Understanding
• Processing
• Product Knowledge

Please note: All our recruitment processes comply with the applicable local laws and regulations. We will never ask for money or any form of payment as part of our recruitment process. If you experience this, please contact our Fraud line on [phone] or [e-mail]