VIP Service Team Lead – Short-Term Insurance

Discovery Limited; Sandton; On-site; ZAR 300 000 - 400 000; Full time

Job summary

A leading short-term insurance provider in South Africa is seeking an Insure Team Leader to manage a team of Executive service consultants. The role requires leading VIP service for brokers and clients, ensuring growth in new business and retention. Candidates must have a FAIS qualification, experience in short-term insurance servicing, and demonstrated leadership in a call centre environment. This position offers a dynamic work setting and opportunities for personal and professional growth.

Qualifications

• 3 years’ experience in an advisory role within a short term insurance environment is essential.
• Minimum of 2 years’ leadership in a call centre environment or acting as 2IC is essential.
• Experience in short-term insurance servicing is required.

Responsibilities

• Lead a team of Executive service consultants providing VIP service to brokers and clients.
• Handle escalated queries from stakeholders and report on team performance.
• Conduct call coaching and quality audits within teams.

Skills

Team leadership

Client relationship management

Insurance knowledge

Communication skills

Education

Matric

Full FAIS qualification Short term Insurance

RE5 for representative

Class of business certificate

Continuous Professional Development (CPD) certificate

Degree

Job description

A leading short-term insurance provider in South Africa is seeking an Insure Team Leader to manage a team of Executive service consultants. The role requires leading VIP service for brokers and clients, ensuring growth in new business and retention. Candidates must have a FAIS qualification, experience in short-term insurance servicing, and demonstrated leadership in a call centre environment. This position offers a dynamic work setting and opportunities for personal and professional growth.