Guest Experience Coordinator - Accommodations & Reception

Club Med; Durban; On-site; ZAR 200 000 - 300 000; Full time

Job summary

A leading global hospitality brand is seeking a G.O Accommodation And Reception Coordinator in Durban, South Africa. The role involves room assignment, managing guest relations, and maintaining communication with services. Candidates should be sociable, multilingual, and attentive to detail. This position also includes training receptionists and ensuring adherence to service standards. Opportunities for personal development and participation in activities offered by the company are available.

Benefits

Access to facilities and activities at Club Med

Qualifications

• Must be sociable and able to build trusting relationships with guests.
• Must be multilingual and comfortable with international guests.

Responsibilities

• Assign rooms according to the sales contract optimizing bed occupation.
• Edit and communicate occupation expectations to services.
• Prepare arrivals/departures and relay information to services.
• Provide Front Office with list of room availability.
• Stimulate local sales and ensure follow-up.
• Distribute financial information to the financial service.
• Respond to guest comments and inquiries.
• Implement Club Med standards and hygiene procedures.
• Train receptionists in daily tasks.

Skills

Sociability

Multilingualism

Attention to detail

Job description

A leading global hospitality brand is seeking a G.O Accommodation And Reception Coordinator in Durban, South Africa. The role involves room assignment, managing guest relations, and maintaining communication with services. Candidates should be sociable, multilingual, and attentive to detail. This position also includes training receptionists and ensuring adherence to service standards. Opportunities for personal development and participation in activities offered by the company are available.