Social Science jobs in Malaysia

Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries.

Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue.

Escalating complex queries to appropriate owner (inside or outside of HR).

Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures.

• Have Diploma or Bachelor's degree in Human Resources or Social sciences background.
• Have 1-2 years of experience in a corporate HR support or client services role (preferred).
• Be a customer focused with the ability to provide remote HR support via Global HR Centre.
• Have ability to handle sensitive situations and maintain a high degree of confidentiality.
• Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.
• Have working knowledge of service request management tools, MS Office, Workday, Neocase, SAP and other HR related tools.

• Salary: MYR 3,500.00 per month
• Work Schedule: Supporting NAM region (Monday – Friday / 8PM – 4AM), Supporting MENATI region (Sunday - Thursday / 12PM - 9PM)

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