HR Services Specialist

Ideal Reliance; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading HR services provider in Kuala Lumpur is seeking an HR Support Specialist to manage daily HR transactions and provide customer-focused support. The ideal candidate should have a Diploma or Bachelor's in HR or Social Sciences, with 1-2 years of relevant experience. You will be responsible for handling HR processes, communicating policies to employees, and monitoring queries in the case management tool. This position offers a competitive salary of MYR 3,500 per month and requires working in shifts to support various regions.

Qualifications

• 1-2 years of experience in a corporate HR support or client services role preferred.
• Ability to handle sensitive situations and maintain confidentiality.
• Familiarity with customer service environment and ability to meet targets.

Responsibilities

• Administer day-to-day HR transactions including promotions and salary changes.
• Communicate and share policies and documentation with employees.
• Monitor team queue in the case management tool and log each query.

Skills

Customer focus

Confidentiality

Service request management

Education

Diploma or Bachelor's degree in Human Resources or Social sciences

Tools

Workday

SAP

MS Office

Neocase

Job description

Demonstrating high proficiency in HR processes, policies and standard operating procedures and administer day-to-day HR related transactions including promotions, salary changes end of employments, one-time payments, verification of employment and employee inquiries.

Communicating and sharing processes, policies, and other relevant documentation to employees needed to resolve the query/ issue.

Escalating complex queries to appropriate owner (inside or outside of HR).

Monitoring team queue in the case management tool and self-assign cases as appropriate and log each query in the case management tool, resolve query/request by referring to company policies and standard operating procedures.

Qualifications/Requirements

• Have Diploma or Bachelor's degree in Human Resources or Social sciences background.
• Have 1-2 years of experience in a corporate HR support or client services role (preferred).
• Be a customer focused with the ability to provide remote HR support via Global HR Centre.
• Have ability to handle sensitive situations and maintain a high degree of confidentiality.
• Have familiarity with customer service environment and ability to meet identified targets, KPIs and SLAs.
• Have working knowledge of service request management tools, MS Office, Workday, Neocase, SAP and other HR related tools.

Other Requirements

• Salary: MYR 3,500.00 per month
• Work Schedule: Supporting NAM region (Monday – Friday / 8PM – 4AM), Supporting MENATI region (Sunday - Thursday / 12PM - 9PM)

Be careful - Don’t provide your bank or credit card details when applying for jobs. Don't transfer any money or complete suspicious online surveys. If you see something suspicious, report this job ad .