Social Media Manager jobs in United States

Role Type: Full-time

Work Hours: Hybrid

Location: Kuala Lumpur

Description of Role: As a Social Media Manager, you will lead end-to-end social media strategy for our diverse portfolio of clients. You’ll transform business goals into effective, platform-specific strategies, build and manage editorial calendars, orchestrate creator and content programs, and deliver measurable performance. Collaborating closely with cross-channel teams—including creative, paid media, influencer, and e-commerce—you’ll ensure cohesive storytelling and impactful results across the social ecosystem.

• Translate client objectives into strategies, including positioning, audience/segment priorities, content pillars, creator/KOC approach, and growth roadmap.
• Build quarterly content playbooks reflecting current trends and best practices.

• Own the content calendar together with content teams, including static visuals, short‑form video, carousels, how‑tos, reviews, before/after, lifestyle storytelling, and UGC remixes.
• Brief designers, editors, and copywriters on optimal content for social media platforms, and build for searchability.

• Manage daily community operations including comments/DMs, saves, re‑shares, and collection curation.
• Escalate product and service feedback to clients.
• Execute growth methods for client social media accounts/posts.
• Maintain brand safety: moderation guidelines, responses, and escalation paths.

• Work with influencer manager to map creator landscape by niche.
• Manage outreach with influencer manager to brief, track, and approve content.

• Analysis, reporting, insights and next actions to clients.
• Provide actionable insights tied to funnel metrics (awareness → consideration → conversion proxies).
• Deliver clear reports and optimization recommendations to clients.

• Partner with Performance Marketing Team on content boosting/ads planning when relevant.
• Train internal teams and clients on social media best practices, trends, and performance frameworks.
• Alert and include in Linktree of respective links needed for brands on their social media page.

• Bachelor’s degree in Marketing, Communications, Digital Media, or a related field.
• At least 2 to 4+ years of experience in social media management (brand or agency side).
• Proven success in growing and managing brand social media accounts (please share examples with metrics).
• Strong creative judgment with an eye for storytelling, hooks, and visual craft.
• Analytical mindset with the ability to translate data into strategic actions.
• Excellent organizational and project management skills; able to manage multiple brands and calendars concurrently.

• Experience with RedNote (XHS) is a plus.
• Bilingual in Mandarin and English.
• Familiarity with paid amplification, UTMs, and attribution tracking.

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