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Office jobs in Malaysia
IT Support & Operations Specialists – Desktop, Console, and Shift Leaders
Scicom MSC Berhad
Kuala Lumpur
On-site
MYR 100,000 - 150,000
30+ days ago
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MYR 60,000 - 80,000
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MYR 75,000 - 100,000
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IT Support & Operations Specialists - Desktop, Console, and Shift Leaders
Scicom MSC Berhad
Kuala Lumpur
On-site
MYR 100,000 - 150,000
Full time
30+ days ago
Job summary
A leading IT operations firm in Kuala Lumpur is seeking IT Support & Operations Specialists to join their dynamic team. Roles include Desktop Support, Console Support, and Shift Leaders, requiring a mix of technical skills and the ability to work rotating shifts. Ideal candidates are proactive, customer-focused, and hold relevant certifications. This offers a challenging but rewarding work environment with opportunities for career growth.
Benefits
Exposure to advanced monitoring tools
Collaborative, multicultural environment
Career progression opportunities
Qualifications
- 2-4 years’ experience in desktop or IT technical support.
- Experience with Linux/Windows/WebLogic/Storage/Network/Data monitoring.
- Managed user access and permissions using Active Directory.
Responsibilities
- Install, configure, and maintain desktops, laptops, printers, and peripherals.
- Lead a team of console support analysts in a 24x7 environment.
- Monitor batch jobs and backups, performing daily health checks.
Skills
Proficient in Windows/Mac environments
Excellent communication and multitasking skills
Fluent in English
Familiarity with SCCM and remote support tools
Leadership and team coordination experience
In-depth understanding of system monitoring
Education
Diploma or Degree in IT/Computer Science
Microsoft Certified: Modern Desktop Admin
CompTIA A+/Network+
ITIL Foundation
Tools
SolarWinds
ServiceNow
Teams
Zoom
Job description
Job Title:
IT Support & Operations Specialists – Desktop, Console, and Shift Leaders
📍 Location: Bangsar South | 💼 Full-Time | Rotating Shifts & On-Call Required
Overview
We are looking for proactive, technically skilled, and customer-focused professionals to join our IT Support & Operations team. This department plays a critical role in keeping our systems running smoothly and supporting both our end users and production environments.
We are hiring for multiple positions within this domain:
- Desktop Engineers & Service Desk Analysts (End User Support)
- Console Support Analysts (Monitoring & First-Level Troubleshooting)
- Shift Leaders – SMC (Leadership in 24x7 Monitoring Operations)
1. Desktop Support & Service Desk Analysts
Key Responsibilities:
- Install, configure, and maintain desktops, laptops, printers, and peripherals
- Troubleshoot hardware/software issues (onsite & remote)
- Support Windows/Mac OS, Microsoft Office 365, enterprise applications
- Perform system imaging, hardware refresh, software updates, and patching
- Manage user access and permissions using Active Directory
- Provide basic network support (LAN, Wi-Fi, VPN)
- Handle incidents and requests via ITSM tools (e.g., ServiceNow, Helix, OpenText)
- Maintain IT asset inventory and perform audits
- Support video conferencing tools (Teams, Zoom, etc.)
- Document solutions and contribute to knowledge base
Key Skills:
- Proficient in Windows/Mac environments, AD, Office 365
- Familiarity with SCCM, MDT, and remote support tools
- Excellent communication and multitasking skills
- Fluent in English, Mandarin, and Cantonese
- 2–4 years’ experience in desktop or IT technical support
Education & Certifications:
- Diploma or Degree in IT/Computer Science
- Microsoft Certified: Modern Desktop Admin, CompTIA A+/Network+, ITIL Foundation
2. Console Support Analysts – L1 Monitoring & Troubleshooting
Key Responsibilities:
- Perform L1 monitoring of systems (Linux/Windows/WebLogic/Storage/Network/Database)
- Execute first-level troubleshooting using SOPs and tools
- Escalate issues to L2/L3/L4 support when needed
- Monitor batch jobs and backups (rerun, update, report)
- Perform daily health checks and report tool issues
- Assist in change execution and service requests
- Prepare reports: daily, weekly, monthly, ad-hoc
- Collaborate with team for shift handover and communication
Key Tools & Skills:
- Monitoring Tools: SolarWinds, NagiosXI, Dynatrace, ScienceLogic, BMC Patrol
- ITSM Tools: ServiceNow, Helix, Remedy
- Backup Tools: Veeam, Veritas, VMware
- Batch Scheduling: Control-M or equivalent
- Strong communication, multitasking, and documentation discipline
- Fluent in English, Cantonese, and Mandarin
- 2–3 years of experience in IT monitoring/support
Education:
- Diploma or Degree in Computer Engineering / Information Technology
3. Shift Leader – SMC (Service Monitoring Centre)
Key Responsibilities:
- Lead a team of L1 console support analysts in a 24x7 environment
- Plan shift rosters, handle leave scheduling, and manage on-call resources
- Ensure smooth monitoring, incident handling, and escalation processes
- Act as escalation point for first-level issues
- Manage SOP documentation, training, and readiness of new joiners
- Oversee execution of change/service requests
- Perform and review daily/weekly/monthly/ad-hoc reporting
Key Skills:
- Leadership and team coordination experience
- In-depth understanding of system/app monitoring (SolarWinds, Sitescope, Nagios, Dynatrace, etc.)
- Familiar with Linux, Windows, WebLogic, Storage, Network environments
- Strong analytical, communication, and documentation skills
- Willingness to be on standby and work rotational shifts
Experience & Education:
- 3–4 years in IT monitoring/data centre ops or team lead roles
- Diploma or Degree in IT/Computer Engineering
- Familiarity with Control-M, ServiceNow, BigFix is a plus
Common Challenges
- Supporting diverse technologies (hardware, OS, network, applications)
- High expectations for rapid response and uptime
- Balancing on-site and remote support
- Strict adherence to security, compliance, and documentation
- Managing rotational shifts and escalations under pressure
- Coordinating with vendors and internal stakeholders
Why Join Us
- Be part of a mission-critical IT operations team
- Work with advanced monitoring tools and enterprise IT systems
- Gain exposure to a wide variety of technologies and platforms
- Develop leadership, reporting, and escalation management skills
- Collaborative, multicultural environment with opportunities for career progression
How to Apply
Submit your resume and indicate the role you're interested in:
- Desktop/Service Desk Support
- Console Support Analyst
- Shift Leader – SMC
Only shortlisted applicants will be contacted.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.