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Content Moderator
Job summary
A global business services company based in Kuala Lumpur is seeking a Content Moderator to review user-generated content, moderate inappropriate posts, and analyze trends. Candidates should have a Bachelor's Degree and preferably 1 year of content moderation experience. The position offers 24-hour rotational shifts and requires strong English communication skills.
Qualifications
- Ability to converse in English.
- Preferably with 1 year of Content Moderator experience in a call center.
- Working knowledge on Microsoft Office applications.
Responsibilities
- Review and evaluate user-generated content for compliance.
- Moderating content to remove inappropriate posts.
- Analyzing trends in content to identify issues.
- Collaborating with other teams for compliance.
- Providing customer support related to content moderation.
- Maintaining documentation of moderation activities.
- Staying updated on platform policies and guidelines.
Skills
Education
Our Client Is a technology-enabled global business services company (Nasdaq listed) specializing in customer engagement and improving business performance for some of the worlds best brands in over 40 countries.
- Reviewing user-generated content: Content moderators are responsible for reviewing and evaluating content that is posted on a platform to ensure that it complies with the platform’s policies and guidelines. This may include reviewing text, images, videos, and other types of content.
- Moderating content: Based on their review of the content, content moderators may be responsible for taking action to remove or flag content that violates the platform’s policies or is inappropriate or offensive. They may also be responsible for banning or blocking users who violate the platform’s terms of service.
- Analyzing trends and patterns: Content moderators may be responsible for analyzing trends and patterns in the content that is posted on a platform to identify potential issues or concerns. They may then report these findings to the appropriate team or department.
- Collaborating with other teams: Content moderators may work closely with other teams, such as legal, policy, or customer service, to ensure that the content on the platform is in compliance with relevant laws and regulations.
- Providing customer support: In some cases, content moderators may be responsible for providing customer support to users by answering questions and addressing concerns related to content moderation.
- Maintaining documentation: Content moderators may be required to maintain detailed documentation of their review and moderation activities, including the reasons for taking action on specific content.
- Staying up-to-date on policies and guidelines: Content moderators must be familiar with the platform’s policies and guidelines and must stay up-to-date on any changes or updates.
- Able to converse in English
- Earned a Bachelor's Degree
- Preferably with 1 year of Content Moderator experience in call center
- Working knowledge on Microsoft Office applications
24 hours rotational shifts | 5 working days in a week
KL Sentral(Fully in Office)
Angel Chok | angel.chok@hunters-in.com | 014 612 6048
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.