Customer Care Officer- Livebot

Singtel Group; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company in Malaysia is looking for a customer service representative to support customers via bots in shops and handle enquiries. Candidates should have at least a Diploma or Bachelor's Degree and good English skills, with Mandarin as an advantage. The role includes cross-selling opportunities and requires flexibility with shifts. Offers a full suite of health benefits and ongoing training.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• At least Diploma/ Bachelor's Degree in a relevant field.
• 1 year working experience in customer service preferred.
• Good command of English; Mandarin is a plus.

Responsibilities

• Support customers via bots in Singtel Shops.
• Handle customer calls and enquiries.
• Channel unresolved issues to stakeholders.
• Identify cross-selling opportunities.
• Process service applications.

Skills

Diploma/ Bachelor's Degree in Business Studies/Administration/Management, Commerce or equivalent

1 year working experience in customer service or contact centre

Good command of English

Ability to converse in Mandarin

Customer oriented

Good interpersonal and communication skills

Ability to perform in a fast-paced environment

Good Computer literacy in MS Office

Willingness to work rotating shifts

Education

Diploma or Bachelor's Degree

Job description

Make an Impact by:

• To support customers via bots (devices) in Singtel Shops.
• Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
• To channel and escalate any unresolved issue/complaint to other stakeholder or next level , within the agreed procedure.
• Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services.
• Take in service application and request for back office or self-processing.
• Work closely with team members and leaders at all times to achieve quality results and productivity.
• Participate in ad-hoc projects as requested.

Skills for Success:

• At leastDiploma/ Bachelor's Degree in Business Studies/Administration/ Management, Commerce or equivalent.
• Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required.
• Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates.
• Customer oriented with good interpersonal and communication skills.
• Ability to performin a fast-paced environment and work well under pressure.
• Flexible to changes in work scheduled.
• Good Computer literacy in MS Office.
• Willing to work rotating shifts including weekends and public holidays.

Rewards that Go Beyond:

• Full suite of health and wellness benefits.
• Ongoing training and development programs.
• Internal mobility opportunities.

Working Location:

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