Operations Executive

Eden Pangan Indonesia; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A gourmet food company in Kuala Lumpur is seeking an Operations Executive to facilitate client communication and manage office operations. The role suits fresh graduates as well as experienced candidates with a proactive attitude. Key responsibilities include handling inquiries, post-sales support, delivery coordination, and assisting in event management. Strong communication skills in English, Mandarin, and Bahasa Malaysia are essential. This position offers dynamic exposure to client servicing and operational excellence.

Qualifications

• Fresh graduates encouraged to apply with training provided.
• Candidates with 1–3 years of relevant experience welcome.
• Willingness to travel locally for events.

Responsibilities

• Be the first point of contact for clients and ensure smooth communication.
• Handle post-sales support and follow up with customers.
• Coordinate delivery schedules and assist with event coordination.

Skills

Strong communication skills in English, Mandarin, and Bahasa Malaysia

Proactive and willing to learn

Organizational skills

Ability to juggle multiple tasks

Experience with basic office tools (Word, Excel, email)

Job description

Operations Executive (Fresh Graduates are encouraged to apply)

At Edenfarm, we bring the finest gourmet ingredients directly to chefs, restaurants, and passionate home cooks. From foie gras and fresh truffles to premium caviar and artisanal truffle products, we pride ourselves on sourcing only the highest quality delicacies for both B2B and B2C clients. Our mission is simple: to make world-class ingredients more accessible while delivering exceptional customer experience.

Responsibilities

• Be the first point of contact for clients: answer calls, emails, and messages, and ensure smooth communication.
• Handle post-sales support, follow up with customers on orders, and track payments.
• Prepare and maintain debtor statements and simple reports.
• Coordinate delivery schedules and assign tasks to delivery personnel.
• Assist with event coordination, from logistics to on-site support.
• Oversee general office operations and act as the executive-in-charge when needed.
• Handle incoming and outgoing mail, parcels, and official correspondence.
• Arrange appointments, maintain calendars, and ensure schedules run smoothly.
• Monitor office supplies and place orders when required.
• Provide support to the team and management on various assignments when required.

Qualifications

• Fresh graduates are encouraged to apply – training provided.
• Candidates with 1–3 years of relevant working experience are also welcome.
• Proactive, determined, and willing to learn and grow.
• Strong communication skills in English, Mandarin, and Bahasa Malaysia (spoken & written). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Organized, and able to juggle multiple tasks.
• Proficient with basic office tools such as Word, Excel and email.
• Willing to travel locally for events (transport allowance provided).
• A positive, can-do attitude with strong teamwork spirit.

What makes this role exciting

This role is perfect for someone who enjoys variety and wants to grow in a dynamic environment. While your main focus will be on office management and operations, you will play a key role in keeping the business running efficiently. You will also gain valuable exposure to client servicing and occasionally support event coordination.

It’s a well-rounded role that builds a strong foundation in operations while giving you a taste of the client-facing and event side of the luxury gourmet food industry. If you’re eager to take on challenges, grow your career, and be part of something exciting, we’d love to meet you!

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