Management And Operations jobs in Malaysia

Minimum 2–5 years of working experience in catering sales, F&B operations, franchise, or retail management.

Diploma or Degree in Business, Hospitality, Management, or related field.

Proven experience in catering sales, event management, business development, and operations.

Strong understanding of franchise models, P&L management, contract management, and brand compliance.

Ability to manage high-volume catering sales and multiple stakeholders.

Excellent communication, leadership, and relationship-building skills.

Knowledge of the Korean language will be an added advantage.

• Minimum 2–5 years of working experience in catering sales, F&B operations, franchise, or retail management.
• Diploma or Degree in Business, Hospitality, Management, or related field.
• Proven experience in catering sales, event management, business development, and operations.
• Strong understanding of franchise models, P&L management, contract management, and brand compliance.
• Ability to manage high-volume catering sales and multiple stakeholders.
• Excellent communication, leadership, and relationship-building skills.
• Knowledge of the Korean language will be an added advantage.

• Source and secure new catering customers through traditional and non-traditional sales channels.
• Develop existing accounts and generate new catering business through lead generation and marketing activities.
• Handle booking, selling, planning, and coordination of catering, special, and social events while ensuring high customer satisfaction.
• Provide hands‑on, on‑site support during catering events when required.
• Drive revenue growth by acquiring new accounts, securing repeat business, and maintaining service quality.
• Conduct catering sales presentations, sales calls, and client meetings.
• Plan menus and work closely with internal teams including Marketing, Halal Department, Operations, and Supply Chain.
• Manage stock control, budgeting, and basic financial planning related to catering operations.
• Liaise with the Purchasing Department on supplier‑related matters.
• Discuss, negotiate, and manage catering and franchise contract requirements with customers and partners.
• Develop franchise expansion strategies and identify potential franchise partners.
• Lead franchise recruitment, evaluation, interviews, onboarding, and compliance processes.
• Monitor franchise outlets’ operational and financial performance.
• Conduct regular audits to ensure compliance with KyoChon SOPs, brand standards, food safety, and service quality.
• Provide continuous support, guidance, and coaching to franchise partners.
• Prepare performance reports and improvement plans for catering and franchise operations.
• Promote and sell catering products, services, and franchise opportunities while upholding brand integrity.