Assistant Ferry Terminal Operations Manager

Berjaya Waterfront Sdn Bhd; Johor Bahru; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading ferry terminal company in Johor Bahru is seeking an Assistant Ferry Terminal Operations Manager to manage and coordinate terminal operations. The role involves overseeing daily activities, ensuring passenger safety, and liaising with government agencies. Candidates should have a diploma or certificate in a related field and at least 2 years of experience in ferry terminal management. Proficiency in English and Bahasa Malaysia is essential, along with strong leadership and communication skills.

Qualifications

• Minimum of 2 years of relevant working experience.
• Knowledge of Ferry Terminal Management and operations.
• Good command of written and spoken English and Bahasa Malaysia.

Responsibilities

• Manage and coordinate Ferry Terminal operations and activities.
• Oversee daily operational activities of the Operations Department.
• Act as liaison with government agencies on operational matters.

Skills

Leadership skills

Interpersonal skills

Communication skills

Proactive and results-oriented

Education

Diploma or Certificate in related field

Job description

Assistant Ferry Terminal Operations Manager

Manage, coordinate, and implement effective control of Ferry Terminal operations using existing facilities and manpower.

Oversee and manage daily operational activities of the Operations Department.

Monitor all aspects of terminal operations, including proposing upgrades to infrastructure and facilities.

Coordinate passenger flow processes at all terminal counters, including those operated by government agencies.

Act as the main liaison with government agencies on terminal operational matters.

Monitor and manage operational licenses with relevant authorities and letters of undertaking related to ticketing, terminal, and shipping operations.

Maintain records and follow up on Maintenance Request Forms, quotations, agreements, and contracts related to the Operations Department.

Compile and maintain ISPS Code training programs and reports to ensure passenger safety and security during arrival and departure.

Prepare weekly and monthly Situation Reports (SITREP) for terminal operations.

Monitor actual expenses and sales against the approved budget and optimize operational costs through efficient resource management.

Prepare necessary reporting on Ferry Terminal daily Operations for Management review and submission to authorities.

Requirements

• Diploma or Certificate in a related field or equivalent qualification.
• Minimum of 2 years of relevant working experience.
• Knowledge of Ferry Terminal Management and operations.
• Strong leadership and supervisory skills.
• Good command of written and spoken English and Bahasa Malaysia.
• Excellent interpersonal and communication skills.
• Hands-on, proactive, and results-oriented approach to work oriented.
• Possess thorough knowledge all operational sections and provide accurate information to customers when required.