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Branch Support Operation
Job summary
An automotive service company in Johor Bahru seeks a retail administrative support professional to oversee the customer journey from order to delivery. Key responsibilities include conducting vehicle inspections, coordinating transfers between branches, and liaising with customers and banks. Candidates should have a minimum of 2 years in the automotive industry, hold a valid driving license, and be able to work both independently and in a team. A quality-first mentality is essential to uphold standards.
Qualifications
- Minimum 2 years of experience in the Automotive industry.
- Valid driving license with a clean record and willingness to travel.
- Ability to work independently and within a team.
Responsibilities
- Provide retail administrative support for customer order processes.
- Conduct pre-delivery inspections (PDI) for vehicles.
- Coordinate vehicle transfers between branches.
Skills
Education
Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.
- Conduct Pre-Delivery Inspections (PDI)
- Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
- Vehicle Maintenance & Upkeep
- Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
- Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
- Coordinate Car Wash or USP. Update AppSheet.
- Monthly stock counts to ensure vehicle inventory accuracy.
- Update CarTracker(C2B) before and after every collection to prevent discrepancies.
- Tag keys accurately based on vehicle number plates for easy tracking.
- Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
- Conduct PDI during dealer car collection from the yard.
- Transport cars from yard to branch for dealer pickup.
- Receive and facilitate car handovers from different branches.
- Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
- Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
- CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
- Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.
- Qualification in SPM / Diploma / Degree (in any discipline).
- Preferably candidates possess some level of Automotive Education.
- Minimum 2 years of experience working in the Automotive industry.
- A valid driving license with a clean record and willingness to travel.
- Ability to interact and communicate with individuals at all levels.
- Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
- Ability to work independently as well as within a team to support each other.
- A quality-first mentality in upholding CARSOME's fleet quality standards.
- Familiarity with the JPJ or Puspakom’s procedure will be a plus point.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.