Export Documentation Customer Services

SNK CARGO LOGISTIC M SDN BHD; Port Klang; On-site; MYR 20,000 - 100,000; Full time

Job summary

A logistics company in Port Klang, Malaysia is seeking an entry-level candidate for a full-time position in logistics and freight forwarding. Responsibilities include managing customer accounts, handling inbound and outbound communications, providing shipment quotes, and ensuring all necessary documentation is in order. Ideal candidates should possess at least a Secondary School certificate and demonstrate a willingness to learn. A supportive work environment and opportunities for growth are offered.

Benefits

On-the-job training

Collaborative and supportive team environment

Medical benefits

KWSP

SOCSO

Qualifications

• Preferably entry-level specialized in Logistics/Freight forwarding or equivalent.
• English and Bahasa Malaysia proficiency is required.

Responsibilities

• Help manage current customer accounts.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service.
• Manage existing customer accounts and build strong client relationships.
• Coordinate with Transport Department for cargo collection and delivery.

Skills

Basic experience in export documentation processing

Ability to learn new things

Education

Secondary School/SPM/O Level

Job description

Job Summary

Required Skill(s): require basic experience in export documentation processing and able to learn new things. Preferably entry-level specialized in Logistics/Freight forwarding or equivalent.

Responsibilities

• Help manage current customer accounts.
• Deal with a high volume of inbound and outbound phone calls.
• Maintain relationships with carriers and customers.
• Provide exceptional customer service to customers and carriers.
• Solve customer and carrier problems and help resolve issues.
• Provide shipment quotes for customers and set up shipments as required by customers.
• Perform any other assignments as and when directed by supervisors and comply with the company’s rules and regulations.
• Manage existing customer accounts and build strong client relationships.
• Handle high volume of inbound and outbound calls related to shipments.
• Provide shipment quotes and set up bookings based on customer needs.
• Confirm shipment details with clients and maintain accurate shipment records.
• Make bookings with shipping lines for weekly freight and container movement.
• Coordinate with Transport Department for cargo collection and delivery.
• Label damaged cargo appropriately and notify concerned parties.
• Ensure all relevant documents are submitted to the Documentation Department for declaration and customs clearance.
• Prepare and submit Bill of Lading (B/L) documents accurately to shipping lines, Sankhyu Inc. Japan, and other clients.
• Troubleshoot and resolve customer and carrier issues.
• Perform any additional duties assigned by supervisors.
• Adhere to all company policies and procedures.

Job Information

Contract Type: Full-time

Job Type: Non-Executive

Experience Level: < 1 year, 3-5 years

Job Categories: Admin/Data Entry

Minimum Education Required: Candidate must possess at least Secondary School/SPM/"O" Level in any field.

Language Required: English, Bahasa Malaysia

Nationality Preferred: Malaysians Only

Gender Preferred: All Genders

Own Transport: None

Salary: minimum RM 1,700 per month

Other Benefits (Optional): medical / KWSP / SOCSO

Benefits

• On-the-job training provided for fresh graduates during a month.
• Opportunity to grow within the logistics and freight forwarding industry.
• Collaborative and supportive team environment.
• Medical / KWSP / SOCSO.

Contact

Please send resume/CV to: ****@***.***. Phone: Show contact number.

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