Executive, Branch Support Operations

Carsome; Putrajaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading automotive company in Malaysia is seeking a candidate to provide retail administrative support throughout a customer’s journey, from order to delivery. Responsibilities include conducting vehicle inspections, coordinating logistics, and ensuring inventory accuracy. The ideal candidate has at least 2 years of experience in the automotive industry, possesses relevant education, and is capable of multitasking effectively. A valid driving license and good communication skills are essential for success in this role.

Qualifications

• At least 2 years of experience in the Automotive industry.
• Valid driving license with a clean record.
• Ability to interact well with all levels of personnel.

Responsibilities

• Provide retail administrative support from order to delivery.
• Conduct Pre-Delivery Inspections (PDI).
• Collaborate with Logistics team for vehicle transfers.

Skills

Automotive Education

Multitasking

Communication

Problem-solving

Education

SPM / Diploma / Degree

Job description

Your focus is to provide retail administrative support to complete a customer’s journey from order up until delivery. You will need to liaise with external parties including customers and banks/FI as well as networking with internal stakeholders to complete the processes. Your direct report would be the designated Branch Operations, Assistant Managers.

Your Day-to-Day

Vehicle Handover & Inspection

• Conduct Pre-Delivery Inspections (PDI)
• Perform inbound and outbound inspections on all EC to EC transfer cars and update records accordingly.
• Vehicle Maintenance & Upkeep
• Prepare vehicles for test drives, including post-test drive inspections and required touch-ups.
• Puspakom B5 / B7 re-inspection is conducted within the stipulated timeline to prevent expiry.
• Coordinate Car Wash or USP. Update AppSheet.
• Monthly stock counts to ensure vehicle inventory accuracy.
• Update CarTracker(C2B) before and after every collection to prevent discrepancies.
• Tag keys accurately based on vehicle number plates for easy tracking.
• Pre-collection preparation: Verify vehicle availability, park cars according to the Logistics team listing, and arrange transport from branches to the yard.
• Conduct PDI during dealer car collection from the yard.
• Transport cars from yard to branch for dealer pickup.
• Receive and facilitate car handovers from different branches.

Vehicle Transfer & Logistic Coordination

• Work closely with the Logistics team to facilitate inter-branch vehicle transfers.
• Self-collect and arrange Value Car photoshoots, especially for East Malaysia (EM) branches.
• CMS transfer store requests and manage inbound/outbound movements through TMS (Transport Management System).
• Loading/unloading vehicles onto trailers for inter-branch movement. Update CarRetailer App.

Your Know-How

• Qualification in SPM / Diploma / Degree (in any discipline).
• Preferably candidates possess some level of Automotive Education.
• Minimum 2 years of experience working in the Automotive industry.
• A valid driving license with a clean record and willingness to travel.
• Ability to interact and communicate with individuals at all levels.
• Ability to multitask, prioritize effectively and think fast to resolve challenging situations.
• Ability to work independently as well as within a team to support each other.
• A quality-first mentality in upholding CARSOME's fleet quality standards.
• Familiarity with the JPJ or Puspakom’s procedure will be a plus point.