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Logistic Admin / Customer Service Specialist
Job summary
A leading BPO and Technology Solutions provider is seeking a Customer Service Executive in Sungai Petani. This full-time role involves responding to customer inquiries, resolving complaints, and maintaining a positive client relationship within the logistics sector. Candidates should possess excellent English and Malay communication skills, a diploma or higher, and ideally 1-2 years of BPO experience. The position offers a salary starting at RM2000 with potential performance bonuses and various benefits, including EPF and maternity leave.
Benefits
Qualifications
- 1-2 years of BPO experience will be an added advantage.
- Willing to learn and a team player.
- Strong communication skills in English and Malay.
Responsibilities
- Respond to customer inquiries via calls and emails.
- Resolve customer complaints effectively.
- Record and submit complaints using the internal system.
Skills
Education
We, SummitNext Technologies Sdn. Bhd. is a BPO and Technology Solutions provider, where innovation meets excellence.
As we embark on our rapid expansion, we are eagerly seeking talented individuals to join our team as Customer Service Executives, providing unrivalled support to clients within the logistics industry.
Customer Service Executive (Malay English, Work in Office)
- Respond to customer inquiries and obtain customer information in a timely manner through calls, emails, and other contact tools.
- Resolve customer complaints to achieve high customer satisfaction
- Record and submit customer complaints using the internal system according to the provided SOP.
- Diploma and above
- Excellent English and Malay communication skills (written, verbal, listening)
- 1-2 years of BPO experience will be an added advantage.
- Customer-oriented mindset, pleasant interpersonal skills, willing to learn and a team player.
- Proficiency in office software and computer operation
- Ability to work in a fast-paced working environment and work under pressure
- Full-time, rotational shift, 5 days a week
- Basic RM2000
- Performance KPI (up to RM250 per month)
- EPF, Socso
- Birthday Leave
- Maternity leave
- Annual Leave, Maternity Leave, Parental Leave, etc
- Opportunities for promotion
- Professional development
- Immediately
Glassdoor: https://www.glassdoor.com/Reviews/SummitNext-Technologies-Reviews-E7227743.htm
Instagram: https://www.instagram.com/summitnexttechnologies
LinkedIn: https://www.linkedin.com/company/summitnext-technologies/
Website: https://summitnext.com/
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.