Account Management Executive

Upscale Sdn Bhd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading company in client relationship management based in Kuala Lumpur is seeking an individual to serve as the main point of contact for corporate clients. The successful applicant will monitor campaign progress, engage with clients on renewals, and must have excellent communication skills in Cantonese, Mandarin, and English. Proficiency in Microsoft Office applications is essential, and knowledge of Salesforce and Tableau would be advantageous. This role offers opportunities for career advancement in a collaborative environment.

Qualifications

• Excellent command of Cantonese and Mandarin to liaise with overseas consumers.
• Proficiency in English for clear communication.
• Knowledge in all Microsoft Office applications.

Responsibilities

• Serve as the main point of contact for clients, ensuring timely communication.
• Monitor and report campaign progress with detailed updates.
• Engage with consumers to discuss renewal opportunities.

Skills

Excellent command of Cantonese

Excellent command of Mandarin

Proficiency in English

Excellent communication skills

Knowledge in Microsoft Office Suite

Education

Degree/Diploma in a business-related field

Tools

Salesforce

Tableau

Microsoft PowerPoint

Microsoft Excel

Job description

• Client Relationship Management: Serve as the main point of contact for clients, especially Tier 1/Corporate accounts, ensuring timely communication on campaign status and plans.
• Performance Tracking & Reporting: Monitor, report, and review campaign progress, providing detailed weekly/monthly updates to management and recurring reports to customers.
• Renewal & Contract Management: Proactively engage with existing consumers to discuss renewal opportunities and manage new contract agreements.
• Sales Lead Verification: Conduct cold/warm calling to verify potential buyer leads from marketing campaigns (e.g., Facebook/Company Websites) before internal distribution, ensuring accuracy of information.
• Client Onboarding Support: Execute onboarding for new consumers, handling inquiries and assisting overseas clients by coordinating with internal teams.
• Data Management: Accurately record and maintain all campaign and communication status data.

Must Have

• Language Skills (Compulsory): Excellent command of Cantonese and Mandarin to liaise with overseas consumers (Hong Kong, China). Proficiency in English is also required.
• Software Proficiency: Knowledge in all Microsoft Office applications, especially PowerPoint and Excel.
• Communication & People Skills: Excellent communication skills for internal and external liaison, with the ability to provide clear goals and guidance to various stakeholders.

Nice-to-Have

• Education: Degree/Diploma in a business-related field.
• Industry Experience: Experience in Real estate and/or Website/listing portal account management.
• Technical Skills: Experience with Salesforce and Tableau.
• Additional Experience: Project Management experience and interest in AI.