Transition & Transformation Manager

Infosys; Selangor; On-site; MYR 120,000 - 160,000; Full time

Job summary

A global technology company is seeking a Transformation & Transition Manager located in Malaysia, Selangor. This position requires managing end-to-end transition activities and driving transformation strategies to enhance operations. Applicants should have 7-10 years of experience in Shared Services or BPO, along with strong project management skills and relevant certifications. The ideal candidate will excel in stakeholder engagement and advocate for continuous improvement.

Qualifications

• 7-10 years of progressive experience in Shared Services, BPO, or business project management.
• Proven leadership in managing complex transition and transformation programs.
• Ability to work independently and in virtual, cross-cultural teams.

Responsibilities

• Lead end-to-end transition activities from RFI stage to service delivery.
• Design and execute transformation strategies to enhance operations.
• Manage large-scale transformation programs across business.

Skills

Stakeholder management

Project management

Change management

Process improvement

Communication skills

Education

Bachelor's degree in business or related field

PMP or equivalent project management certification

Lean Six Sigma (Greenbelt or higher)

Tools

MS Office Suite (Project, Visio, Excel)

Job description

Overview

Job Title: Transformation & Transition Manager

Location: 1 Powerhouse, PJ

Reporting To: Senior Manager, Quality

Responsibilities

Transition Management

• Lead end-to-end transition activities from RFI stage to service delivery.
• Develop and manage comprehensive transition plans covering people, processes, systems, and governance.
• Ensure compliance with SLAs, KPIs, and contractual obligations during transition phases.
• Collaborate with internal teams, clients, and suppliers to identify and prioritize risks, actions, and decisions.
• Coordinate cross-functional teams to ensure operational readiness and smooth knowledge transfer.

Transformation Leadership

• Design and execute transformation strategies to enhance operations and drive innovation.
• Identify and implement cost savings, efficiency improvements, and risk mitigation initiatives.
• Champion continuous improvement and digitalization across functions.
• Drive adoption of new processes, systems, and services throughout the client lifecycle.

Program & Change Management

• Manage large-scale transformation programs across business.
• Apply structured methodologies (e.g., Lean Six Sigma, Agile, PMP) to manage risks, dependencies, and stakeholder expectations.
• Monitor and report on program performance, ensuring alignment with business objectives.

Stakeholder Engagement

• Build and maintain strong relationships with internal and client stakeholders.
• Facilitate governance meetings, transformation workshops, and executive briefings.
• Act as a change agent, guiding stakeholders through transformation journeys with clarity and empathy.

Qualifications & Experience

• 7–10 years of progressive experience in Shared Services, BPO, or business project management.
• Bachelor’s degree in business or related field (Master’s preferred).
• PMP or equivalent project management certification preferred.
• Lean Six Sigma (Greenbelt or higher) or TQM certification is a plus.
• Proven leadership in managing complex transition and transformation programs.
• Advanced proficiency in MS Office Suite (Project, Visio, Excel).
• Excellent communication, negotiation, and stakeholder management skills.
• Ability to work independently and in virtual, cross-cultural teams.

Preferred Attributes

• Strategic mindset with operational execution capability.
• Strong analytical and problem-solving skills.
• High motivation for quality, efficiency, and continuous improvement.
• Collaborative team player who fosters an open and supportive environment.