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Retail Team Lead: Elevate Service, KPIs & Inventory
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Retail Team Lead: Elevate Service, KPIs & Inventory
Resumo da oferta
A retail company in Malaysia is seeking a Store Supervisor to lead daily operations and maintain service quality. The ideal candidate will have a Diploma/Degree in a related field and a minimum of 2 years experience in a supervisory role. Responsibilities include training staff, monitoring sales performance, and ensuring a clean and safe store environment. Strong leadership and problem-solving skills are essential to motivate the team and enhance customer service.
Qualificações
- Minimum 2 years of experience in a retail supervisory or management role.
- Proficient in inventory management and data analysis.
- Ability to effectively lead and motivate a team.
Responsabilidades
- Lead and supervise staff to ensure smooth daily operations.
- Handle customer escalations and maintain service quality.
- Monitor sales performance and support the manager in achieving KPIs.
- Oversee stock counts and replenishment.
- Ensure store cleanliness and adherence to product standards.
- Train and guide new staff in daily tasks and customer service.
- Develop and implement store policies and procedures.
Conhecimentos
Formação académica
* O salário de referência é obtido com base em objetivos de salário para líderes de mercado de cada segmento de setor. Serve como orientação para ajudar os utilizadores Premium na avaliação de ofertas de emprego e na negociação de salários. O salário de referência não é indicado diretamente pela empresa e pode ser significativamente superior ou inferior.