Retail Team Lead: Elevate Service, KPIs & Inventory

SLL Machinery Hardware; Ipoh; On-site; MYR 30,000 - 40,000; Full time

Job summary

A retail company in Malaysia is seeking a Store Supervisor to lead daily operations and maintain service quality. The ideal candidate will have a Diploma/Degree in a related field and a minimum of 2 years experience in a supervisory role. Responsibilities include training staff, monitoring sales performance, and ensuring a clean and safe store environment. Strong leadership and problem-solving skills are essential to motivate the team and enhance customer service.

Qualifications

• Minimum 2 years of experience in a retail supervisory or management role.
• Proficient in inventory management and data analysis.
• Ability to effectively lead and motivate a team.

Responsibilities

• Lead and supervise staff to ensure smooth daily operations.
• Handle customer escalations and maintain service quality.
• Monitor sales performance and support the manager in achieving KPIs.
• Oversee stock counts and replenishment.
• Ensure store cleanliness and adherence to product standards.
• Train and guide new staff in daily tasks and customer service.
• Develop and implement store policies and procedures.

Skills

Strong communication skills

Problem-solving abilities

Team leadership

Inventory management

Customer service best practices

Education

Diploma/Degree in related field

Job description

A retail company in Malaysia is seeking a Store Supervisor to lead daily operations and maintain service quality. The ideal candidate will have a Diploma/Degree in a related field and a minimum of 2 years experience in a supervisory role. Responsibilities include training staff, monitoring sales performance, and ensuring a clean and safe store environment. Strong leadership and problem-solving skills are essential to motivate the team and enhance customer service.