Tourism jobs in Malaysia

Directly supervises all front office personnel and ensures proper completion of all front office duties. Directs and coordinates the activities of the front desk, reservations, guest services, and telephone areas. Prepare monthly reports and budget for front office department.

Job Responsibilities:

• Oversee the entire Front Office operation to maintain high standards.
• Evaluate levels of guests satisfaction and monitor trends, with a focus on continuous improvement.
• Ensure regular and VIP Guests are recognized and that the Front Office Department operates with a sales attitude and promotes the hotel brand's loyalty scheme.
• Maximize room occupancy at best rates and use upselling techniques to promote hotel services and facilities.
• Set departmental objectives, work schedules, budgets, policies and procedures.
• Monitor the appearance, standards and performance of the Front Office team members with an emphasis on training and teamwork.
• Ensure team members have current knowledge of hotel products, services, pricing and policies, as well as knowledge of the local area and are continuously trained to learn and understand policies and practices.
• Maintain good communication and working relationships with all Hotel departments.
• Monitor staffing levels to meet and cover business demands.
• Conduct monthly communication meetings and produce minutes.
• Manage staff performance issues in compliance with Hotel policies and procedures.
• Recruit, manage, train and develop the Front Office team.
• Comply with hotel security, fire regulations and all health and safety legislations.
• Act in accordance with policies and procedures when working with front of house equipment and Property Management Systems.
• Any other duties and responsibilities as assigned by the immediate superior as and when necessary.

Job Requirements:

• A Degree or Diploma in Hotel Management or equivalent.
• A minimum of three (3) years of Front Office managerial experience in the 5 star hotel environment, leisure, and/or retail sector.
• High level of commercial awareness and sales capabilities.
• Previous experience of managing a department and Profit and Loss account.
• Excellent leadership, interpersonal and communication skills.
• Commitment to delivering a high level of customer service.
• Ability to work under pressure.

Your application will include the following questions:

Which of the following languages are you fluent in?

Country Garden, a “China’s Well-Known Trademark” enterprise, was established in 1992 and listed on the Hong Kong Stock Exchange in 2007. It is one of China’s leading integrated property developers, with businesses comprising construction, installation, fitting, property development, property management, as well as hotel development and management.

Country Garden Pacificview Sdn Bhd (Forest City)

Country Garden Pacificview Sdn Bhd is a master developer and real estate joint venture between Esplanade Danga 88 Sdn Bhd and Country Garden Holdings Co Ltd.

Forest City will be a smart and green city where a low-carbon environment, the latest technology and seamless connectivity present an ideal living, recreational, working and educational environment over four islands, an Industrialized Building System base and Golf Course Resort in the Eco-Tourism Hub. Situated in the fast-growing Iskandar region, Forest City presents a compelling investment opportunity to be part of this dynamic future.

Eight pillar industries have been incorporated into Forest City's master plan - Tourism & MICE, Education, Healthcare, Regional Headquarters, Emerging Technologies, Green & Smart Industry, E-Commerce and Near-Shore Finance.

Country Garden, a “China’s Well-Known Trademark” enterprise, was established in 1992 and listed on the Hong Kong Stock Exchange in 2007. It is one of China’s leading integrated property developers, with businesses comprising construction, installation, fitting, property development, property management, as well as hotel development and management.

Country Garden Pacificview Sdn Bhd (Forest City)

Country Garden Pacificview Sdn Bhd is a master developer and real estate joint venture between Esplanade Danga 88 Sdn Bhd and Country Garden Holdings Co Ltd.

Forest City will be a smart and green city where a low-carbon environment, the latest technology and seamless connectivity present an ideal living, recreational, working and educational environment over four islands, an Industrialized Building System base and Golf Course Resort in the Eco-Tourism Hub. Situated in the fast-growing Iskandar region, Forest City presents a compelling investment opportunity to be part of this dynamic future.

Eight pillar industries have been incorporated into Forest City's master plan - Tourism & MICE, Education, Healthcare, Regional Headquarters, Emerging Technologies, Green & Smart Industry, E-Commerce and Near-Shore Finance.

To help fast track investigation, please include here any other relevant details that prompted you to report this job ad as fraudulent / misleading / discriminatory.

What can I earn as a Front Office Manager