Visitor Experience Executive

Royal Selangor; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A renowned visitor experience organization is looking for a Visitor Experience Executive in Kuala Lumpur. The successful candidate will enhance visitor engagement through creative marketing strategies and content creation. Responsibilities include improving visitor journeys, forging partnerships, and analyzing marketing data. A degree in Business or related fields, along with at least one year of relevant experience, is required. Strong Excel and digital advertising skills are essential. Join us to create memorable experiences for our guests.

Qualifications

• Minimum of a Degree in relevant fields is required.
• At least one year of experience in Marketing, Hospitality, or Tourism.
• Strong knowledge of Excel and Digital Advertising platforms.

Responsibilities

• Craft immersive experiences for visitors.
• Implement marketing strategies to attract crowds.
• Manage partnerships with local businesses and stakeholders.
• Create engaging content for social media and marketing.
• Plan and execute promotional events.
• Analyze marketing and visitor data.

Skills

Creative thinking

Experience in Marketing

Strong Excel skills

Digital Advertising knowledge

Excellent written English

Education

Degree in Business/Marketing/Mass Communications/Tourism and Hospitality

Job description

Overview

Join us as a Visitor Experience Executive at the Royal Selangor Visitor Centre and Royal Selangor Gallery, and unleash your marketing prowess to boost brand visibility and create unforgettable experiences for our guests. You’ll get to work closely with various teams to ensure every visitor leaves with a smile.

If you're a creative, adventurous and passionate individual who enjoys bringing ideas to life and thrives on creating excitement, then we want YOU to join our team!

Key Responsibilities

• Craft immersive experiences showcasing Royal Selangor's rich history, craftsmanship, and innovation, and improve the visitor journey for maximum satisfaction.
• Implement and execute effective marketing strategies to draw crowds to the Visitor Centre and Royal Selangor Gallery, and manage shuttle bus service for a seamless customer experience.
• Seek partnerships and forge relationships with relevant stakeholders, local businesses, hotels, cultural organisations and others, that boost Royal Selangor’s presence and values.
• Create engaging content for social media, website, and other marketing materials.
• Plan and execute events to attract visitors and promote the Royal Selangor Visitor Centre and Royal Selangor Gallery.
• Dive into a data pool to analyse marketing and visitor data for campaign assessment and reporting.

Requirements

• Candidates must possess at least a Degree in Business/Marketing/Mass Communications, Tourism and Hospitality or any relevant field of study.
• Have at least one (1) year of working experience in Marketing or in the Hospitality/Tourism/Event Management industry with a proven track record. Knowledge or exposure to customer experience and tourism industry trends are a plus.
• Strong Excel and Digital Advertising skills (Facebook & Instagram).
• Have a good command of both spoken and written English.
• The ideal candidate is a quick learner and can work independently with minimal supervision.

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