Events Supervisor

CBRE; Kuala Lumpur; On-site; MYR 50,000 - 70,000; Full time

Job summary

A leading real estate services firm in Kuala Lumpur is looking for an experienced Event Manager to oversee event operations and ensure client satisfaction. You will manage event setups, troubleshoot inquiries, and uphold service standards. Ideal candidates have a degree in Event Management and 3-4 years of relevant experience. Strong organizational and problem-solving skills are essential to excel in this role. The firm offers a dynamic work environment and opportunities for professional growth.

Qualifications

• 3-4 years of job-related experience in event management.
• Must be able to lift/carry heavy loads of 50 lbs. or more.
• Ability to evaluate and communicate unusual and/or complex content.

Responsibilities

• Oversee setup, refresh, and removal of service items for events.
• Follow up with clients to confirm satisfaction pre- and post-event.
• Troubleshoot complex client inquiries and resolve escalated complaints.
• Order event supplies as needed.

Skills

Organizational skills

Advanced math skills

Microsoft Office proficiency

Problem-solving

Client communication

Education

Diploma or Degree in Event Management

Job description

• Oversee set up, refresh, and removal of food, beverage, and service items. Ensure smooth operations. Work with management to communicate department goals. Confirm pre-event setup is complete. This includes a review of space configurations, and audio/visual requirements are complete. Verify decor is in alignment with the client's vision.
• Follow up with clients pre- and post-event to confirm satisfaction. Review post-event reporting and reconciliation with management and recap results with the team.
• Troubleshoot and resolve complex client inquiries and escalated complaints.
• Accountable for the execution of SLAs, KPIs, benchmarks, and reoccurring reports.
• Approve head meeting and events calendar for event spaces.
• Order event supplies as needed.
• Gather and analyze data to identify and solve complex problems that arise with little or no precedent. May recommend new techniques.
• Impact own team and other teams whose work activities are closely related.
• Suggest improvements to existing processes and solutions to improve the efficiency of the team.
• Diploma or Degree in Event Management, Tourism etc.
• 3-4 years of job-related experience in event management.
• Fulfill the physical requirements associated with this role. This includes stooping, standing, walking, and climbing stairs. Must be able to lift/carry heavy loads of 50 lbs. or more.
• A comprehensive understanding of a range of processes, procedures, systems, and concepts within own job function is required.
• Ability to evaluate and communicate unusual and/or complex content in a concise and logical way.
• In-depth knowledge of Microsoft Office products. Examples include Word, Excel, Outlook, etc.
• Organizational skills with an advanced inquisitive mindset.
• Advanced math skills. Ability to calculate advanced figures such as percentages, discounts, and markups.

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