Admin in Corporate Operations

Holiday Tours & Travel Group; Petaling Jaya; On-site; MYR 200,000 - 250,000; Full time

Job summary

A leading travel agency in Malaysia is seeking an Admin - Corporate Operations to handle daily transactions, ensure operational efficiencies, and uphold customer service standards. The ideal candidate will have at least 1 year of administrative experience, excellent office skills, and a strong attention to detail. Responsibilities include processing Ex-Change orders, managing invoices, and supporting daily operations while adhering to company procedures. This position requires a proactive mindset and the ability to work collaboratively with teams.

Qualifications

• Minimum 1 year working experience in administration and clerical.
• Strong office skills including typing and data entry.
• Good level of numeracy and analytical ability.

Responsibilities

• Perform Ex-Change orders issuance and refund processes.
• Ensure accuracy of all invoices and transactions.
• Participate in the Performance Review and Learning Session.

Skills

Office skills (typing, printing, scanning, copying, data entry)

Customer service orientation

Attention to detail

Analytical ability

Proactive problem-solving

Education

SPM or Diploma in Tourism & Hospitality

Job description

As an Admin - Corporate Operations, your responsible to perform transactions related to the operation department to achieve an excellent level of customer and business expectations.

JOB RESPONSIBILITIES

• Perform all the Ex-Change orders issuance and refund processes in accordance with the Service Level Agreement (SLA) daily.
• Raise the sales folders to facilitate the operations process.
• Ensure follow up on data collection, compilation, and reporting.
• Follow up on the payments for credit card declined cases with clients.
• Ensure all invoices and transactions are accurate.
• Follow up supplier invoice.
• Update and support daily operations related to daily documentation and deliverables.
• Participate in the Performance Review and Learning Session with the team
• Involve in Travel events, when necessary, i.e., MAS Travel Fair, MATTA Fair, etc.
• Work closely with other associates and support in calling on important customers and establishing multiple levels of contact within the customer’s organization.
• Safeguard and not to disclose customer (personal and organization) details and our company’s confidential information.
• No credit given to customers, friends or travel agents unless authorized (written) by Head of Department.
• Ensure that all Standard Operating Procedures are adhered to.
• Any other duties at the discretion of the company.

JOB REQUIREMENTS

• SPM or Diploma in Tourism & Hospitality or any related field
• Minimum 1 year working experience in administration and clerical.
• Strong office skills as typing, printing, scanning, copying, data entry, report updating, filing, and scheduling.
• Customer service and experience driven person.
• Attentive to details, accuracy and result oriented person.
• Good level of numeracy and analytical ability.
• Growth mindset person - positive, proactive, creative solutions and make continuous improvement.