Guest Service Agent

Prosple; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading hotel in Kuala Lumpur is hiring a Guest Service Agent to manage front desk operations and deliver exceptional hospitality. The role includes handling check-ins, supervising the front desk team, and maintaining accurate guest records. Candidates should have a diploma in Tourism or Hospitality and at least one year of experience in a guest service role. Strong English and Malay skills are required. This position also requires shift work and is open to Malaysian citizens and Permanent Residents.

Qualifications

• Minimum 1 year of experience in a guest service role; fresh graduates with strong interest in hospitality are welcome.
• Willingness to work shifts.
• Additional language skills are a plus.

Responsibilities

• Handle guest check-ins and check-outs efficiently.
• Ensure front desk operations align with hotel standards.
• Supervise front desk team members to ensure smooth service delivery.
• Maintain accurate records related to guest stays.
• Coordinate with housekeeping for seamless guest experience.

Skills

Guest service skills

Proficient in English

Proficient in Malay

Team supervision

Education

Diploma in Tourism, Hospitality, or Hotel Management

Job description

Guest Service Agent at Traders Hotel Kuala Lumpur ensures smooth front desk operations with warm Asian hospitality in a dynamic city-center environment.

Your role

Here’s what you will be doing:

• Handle guest check-ins and check-outs efficiently while delivering a warm and welcoming experience.
• Ensure front desk operations are carried out in line with hotel standards and procedures.
• Provide supervision and support to front desk team members to ensure smooth service delivery.
• Maintain accurate records and documentation related to guest stays and transactions.
• Follow up on guest requests, pending tasks, and any special arrangements as needed.
• Ensure billing and guest folios are accurate and complete prior to guest departure.
• Monitor daily arrivals and departures, and coordinate with housekeeping and other departments to ensure a seamless guest experience.

About you

The company is looking for:

• Diploma in Tourism, Hospitality, or Hotel Management.
• Minimum 1 year of experience in a guest service role; fresh graduates with strong interest in hospitality are welcome.
• Proficient in oral and written English and Malay; additional languages are a plus.
• Willingness to work shifts.
• Only Malaysian citizens and Permanent Residents are eligible due to work permit restrictions.

This job may close before the stated closing date, you are encouraged to apply as soon as possible.