Mandarin Customer Service - Travel Industry

TalentConsult; Shah Alam; On-site; MYR 20,000 - 100,000; Full time

Job summary

A leading customer service provider in Shah Alam is looking for a Mandarin/Cantonese Customer Service Executive to assist Mandarin-speaking customers primarily from Taiwan. In this role, you will handle hotel reservations, booking changes, cancellations, and provide exceptional customer support. The ideal candidate is fluent in Mandarin and English, with a customer-oriented mindset and a keen attention to detail. Competitive salary with benefits including medical claims and career development opportunities offered.

Benefits

Competitive salary package

EPF, SOCSO & EIS

Annual Leave & Medical Leave

Comprehensive training

Supportive work-life balance

Qualifications

• Fluent in Mandarin and English; Cantonese is an advantage.
• Customer service experience is beneficial.
• Ability to maintain calm in fast-paced situations.

Responsibilities

• Handle hotel reservation inquiries including amendments and cancellations.
• Support Mandarin-speaking customers from Taiwan.
• Provide timely and customer-focused solutions.

Skills

Mandarin

English

Customer-oriented mindset

Attention to detail

Education

Minimum SPM qualification

Job description

Step into the world of global travel customer service as a Mandarin/Cantonese Customer Service Executive!

You’ll support customers from Taiwan and other Mandarin-speaking markets, assisting with hotel reservations, booking changes, cancellations, refunds, and accommodation-related inquiries via calls, emails, and live chat.

If you enjoy helping travelers solve real issues, learning how a global travel platform operates, and building an international career in the travel industry, this role fits.

Location: UOA Business Park (Link bridge from LRT/KTM Subang Jaya)
Working Hours: 5 days per week | 9 hours per day

Qualifications

• Languages: Mandarin & English (Cantonese is an advantage)
• Minimum SPM qualification or above
• Customer service experience is an advantage and may qualify for salary negotiation & higher remuneration
• Customer-oriented mindset with the ability to stay calm and professional in fast-paced situations
• High attention to detail and accuracy when handling bookings and documentation

Responsibilities

• Handle hotel reservation inquiries including booking amendments, cancellations, refunds, and special requests
• Support Mandarin-speaking customers, mainly from the Taiwan market
• Communicate with hotels and internal teams to resolve reservation issues efficientlyDeliver accurate, timely, and customer-focused solutions across calls, emails, and chats

Benefits Offered

• Competitive salary package: Basic salary + KPI incentives + shift allowance (based on interview performance, education level, and working experience)
• EPF, SOCSO & EIS
• Annual Leave & Medical Leave (up to 19 days)
• Medical claims
• Comprehensive training and continuous professional development
• Supportive work‑life balance environment
• Internal career progression opportunities