Tourism jobs in Malaysia
Trainer - KL
Job summary
A leading company in the BPO sector seeks a Training Specialist to lead new hire training classes, focusing on skill development and performance assessment. Ideal candidates will have a Bachelor's degree and at least two years of training experience, particularly in a BPO environment. With a commitment to upskilling and curriculum development, this role offers an opportunity to influence the success of new hires in a dynamic company.
Qualifications
- Minimum of 2 years of training experience in a BPO setting.
- Experience with premium accounts (B2C or B2B) preferred.
- Knowledge of connected cars applications and CRM is advantageous.
Responsibilities
- Facilitate new hire classes and conduct training assessments.
- Coach new hire Specialists on performance during training.
- Assist in creating training materials as needed.
Skills
Education
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Responsibilities:
- Facilitate a new hire class during pre-process and process training
- Facilitate necessary or required annual upskilling or refreshers with existing resources
- Create and facilitate knowledge tests with existing Specialists and Support group in Operations
- Complete all training requirements based on the program’s specifications
- Coach new hire Specialists on their overall training and nesting performance
- Conduct mock scenarios on all channels available
- Govern the nesting process and complete deliverables on time
- Assess new hire performance during Nesting and mitigate with appropriate actions when necessary
- Conduct a Training Needs Analysis after 30 to 60 days of out-of-gate performance
- Work with the Training Manager or Training Supervisor on needed adjustment in the Training Curriculum
- Assist in creating and developing training materials when necessary
- Follow all steps of BEST T&D
Requirements:
- Bachelor’s degree or equivalent experience in a call centre or business-related field (e.g., management, sales, tourism)
- Minimum of 2 years Training Experience in a BPO setting
- Working experience with a premium account with either B2C or B2B is preferred.
- Knowledge on connected cars applications or any car-related process or CRM is an advantage.
- Knowledge on instructional design is an advantage.
- Usage of MS Office
- Typing speed: 30 wpm
- Language level
- C2 Level in English Proficiency on both verbal and written communication
- C2 English + Mandarin is an advantage.
- C2 English + Bahasa is an advantage.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.