IT Manager

Mayflower; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A dynamic travel and tourism company is seeking an IT Manager to lead their IT strategy and improve systems and infrastructure. The role involves overseeing digital initiatives, software projects, and cybersecurity. Candidates should have 7-10 years of IT experience, a strong background in managing enterprise systems, and skills in cloud computing and digital transformation. This position provides the opportunity to drive innovation and lead a team in a vibrant environment.

Benefits

Opportunity to drive innovation

Growth and development of team

Qualifications

• Minimum 7-10 years of IT experience in a managerial or leadership role.
• Proven track record in managing enterprise systems.
• Hands-on experience in digital transformation and software project delivery.

Responsibilities

• Develop and execute the Group’s IT strategy.
• Oversee IT operations including network infrastructure and cybersecurity.
• Lead software development projects to enhance efficiency.

Skills

Leadership

Digital transformation

Cloud computing

Cybersecurity

Problem-solving

Education

Bachelor’s Degree in Information Technology

Master’s degree or relevant certification

Tools

ERP systems

CRM systems

Finance systems

Job description

Job Summary

The IT Manager will lead and manage the company’s overall IT strategy, systems, and infrastructure. This role is responsible for overseeing digital information initiatives, software development projects, cybersecurity, and process automation across all business units. The IT Manager ensures that technology supports the Group’s operational efficiency, drives innovation, and aligns with business growth objectives.

Key Responsibilities

• Develop and execute the Group’s IT strategy in alignment with overall business goals.
• IT Operations Oversight: Oversee all IT operations, including network infrastructure, system administration, cybersecurity, and business applications, ensuring smooth and secure operations.
• Software Development & Automation: Lead both in-house and outsourced software development projects to enhance business efficiency and improve the customer experience.
• Identify opportunities for process automation to minimize manual workloads and optimize operational efficiency.
• Prepare and manage the annual IT budget in line with company objectives.
• Evaluate, negotiate, and manage vendors for software, hardware, and IT services.
• Research and recommend emerging technologies that support business growth and innovation.
• Ensure system scalability, cybersecurity, and seamless integration across platforms.
• Collaboration with Heads of Business (HOBs): Partner with HOBs to understand operational requirements and translate business needs into effective IT solutions and service delivery.
• Provide technical advisory for strategic business initiatives.
• Data Protection & Disaster Recovery: Ensure company compliance with PDPA and relevant data security standards.
• Maintain, review, and periodically test disaster recovery and business continuity plans.
• Develop employee awareness and best practices for data protection and cybersecurity.

Experience / Requirements

• Bachelor’s Degree in Information Technology, Computer Science, or related field.
• Master’s degree or relevant certification (CISM, PMP, ITIL, or AWS/Azure certification) is an advantage.
• Minimum 7-10 years of IT experience, including experience in a managerial or leadership role.
• Proven track record in managing enterprise systems (ERP, CRM, finance systems, travel management systems preferred).
• Hands-on experience in digital transformation, process automation, or software project delivery.
• Strong understanding of cloud computing, cybersecurity and data governance.

Technical Knowledge / Skills

• Strong expertise in IT systems, including ERP, CRM, finance systems, and travel management systems.
• Experience in digital transformation, automation, and software development.
• Excellent problem-solving and analytical abilities.
• Proactive mindset with a focus on modernizing systems and driving technology adoption.

People Knowledge / Skills

• Strong leadership, team management, and mentoring abilities.
• Strategic thinking with business and financial acumen.
• Ability to manage multiple projects and coordinate with diverse stakeholders.
• Excellent communication and interpersonal skills.

Why Join Us

• Lead exciting technology initiatives in a dynamic travel and tourism company.
• Develop and grow your team while driving innovation across business units.
• Be part of a company that values technology, efficiency, and excellence in service.