Contracting & Product Manager

Intrepid Travel; West Coast Division; On-site; MYR 235,000 - 315,000; Full time

Job summary

A leading travel company is seeking a Contracting & Product Manager in Kota Kinabalu, Malaysia. This full-time role involves negotiating with local suppliers to deliver exceptional travel experiences. Key responsibilities include managing supplier relationships, leading a team, ensuring accurate trip information, and collaborating with sales for itinerary accuracy. The ideal candidate will have strong organizational skills and knowledge of Malaysian travel operations. Flexible work arrangements and generous perks, including travel discounts, are included.

Benefits

Flexible work arrangements

Free annual trip

Generous discounts for family and friends

Extra leave for Intrepid trips

Paid parental leave

Professional development programs

Volunteer leave

Counseling services for employees and families

Qualifications

• Proven experience managing tourism-supplier relationships in the travel industry.
• Excellent English communication skills for negotiation and organization.
• Knowledge of local products and suppliers in Malaysia and Borneo.
• Demonstrated ability in team management and leadership.
• Experienced in using travel-related software and systems.

Responsibilities

• Manage tourism-supplier relationships and negotiate costs.
• Lead team efforts in creating travel options and experiences.
• Ensure accurate supplier information for itinerary creation.
• Collaborate with various teams to gather trip insights.
• Maintain contracts and supplier records according to policies.

Skills

Supplier relationship management

Cost negotiation

Organizational skills

Knowledge of Malaysian trip operations

Passion for team leadership

Proficiency with travel systems

Tools

Excel

MS Office applications

Job description

Overview

At Intrepid Travel we exist to inspire, create, share and lead the best travel experiences ever – for both people and the planet. More than 34 years later, we’re proud to be a certified B Corp with hundreds of trips in over 100 countries. As our Contracting & Product Manager, you’ll be at the heart of delivering amazing trips for our travelers. You’ll work with suppliers across Malaysia to choose experiences, activities and accommodation that reflect our values and meet our customers’ needs.

In this diverse role, you\u2019ll secure the best deals, negotiate competitive rates, and build trusted relationships with our local suppliers. You\u2019ll lead the team in creating suitable travel options that offer great value and a wide range of experiences. Collaborating with the Sales and Operations teams, you\u2019ll gather trip insights and ensure accurate supplier information, enabling our Sales team to create incredible itineraries. Managing contracts and supplier records will be a key part of your role, keeping everything up-to-date and aligned with our standards. You\u2019ll also work closely with our Global Contracting & Product teams to implement procurement and pricing practices within our Malaysia Country Office.

This is a full-time permanent position based in Kota Kinabalu, Malaysia. To provide the best experience for our people, this role would operate in our office with the opportunity to work from home on occasion.

Responsibilities

• Proven experience in managing tourism-supplier relationships, including cost negotiation, contracting, procurement and trip pricing within the travel industry.
• Excellent English communication and organisational skills.
• Proficient in Malaysian trip operations, with extensive knowledge of local products, suppliers, and destinations in Borneo and Peninsular Malaysia.
• Passionate about managing and leading a team to success.
• Proficiency with travel-related systems, Excel and MS Office applications.

Qualifications

• Proven experience in managing tourism-supplier relationships, including cost negotiation, contracting, procurement and trip pricing within the travel industry.
• Excellent English communication and organisational skills.
• Proficient in Malaysian trip operations, with extensive knowledge of local products, suppliers, and destinations in Borneo and Peninsular Malaysia.
• Passionate about managing and leading a team to success.
• Proficiency with travel-related systems, Excel and MS Office applications.

Our people reflect the diversity of our customers and the communities we visit: Intrepid is made up of 71 nationalities in over 30 countries, and we recognise that diversity makes us a stronger business. We support a culture where people can be themselves and encourage applications from people of all backgrounds. Including First Nations People, LGBTQI+ people, those living with a disability, or from disadvantaged backgrounds, and all people from different ethnicities, races, and religions.

Rewards and development

• Flexible work arrangements, work-from-home and the ability to \'work from anywhere\' 4 weeks a year
• A free Intrepid trip every year, plus generous discounts for families, and close friends
• 5 extra days of leave a year for use on Intrepid trips
• A minimum of 10 weeks paid parental leave for all parents, and other additional leave provisions.
• Access to e-learning platforms, professional development and mentor programs
• 20 hours of volunteer leave every year to use on causes most important to you
• Employee Assistance Program, a 24/7 service that offers counselling for you and your family

We are Real. Together. Ambitious. Impactful. These are our values and to us they\u2019re more than just words, they are the pillars of our success and every day it\u2019s our people and the work they do that bring them to life.