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UOB CUSTOMER SUPPORT EXECUTIVE - DECEMBER INTAKE !
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UOB CUSTOMER SUPPORT EXECUTIVE - DECEMBER INTAKE !
Job summary
A leading bank in Malaysia is seeking a Customer Support Executive in Kuala Lumpur. The role involves assisting customers with inquiries and maintaining data accuracy. The position is based on a 6-month renewable contract with excellent benefits including paid leave and performance bonuses. Ideal candidates should have a diploma or degree in Customer Service Management, speak English and Bahasa Malaysia fluently, and handle high call volumes effectively. Fresh graduates are welcome to apply and must be fully vaccinated.
Benefits
Qualifications
- Minimum 1-year of contact center experience preferred.
- Candidate must be fully vaccinated with Covid-19 vaccination.
- Fresh graduates are encouraged to apply.
Responsibilities
- Handle incoming calls from customers and assist with inquiries.
- Identify customers' needs, clarify information, and provide solutions.
- Maintain data accuracy and verify customer service information.
- Build sustainable relationships with customers.
- Keep records of conversations in the call center database.
- Attend training to improve knowledge and performance.
Skills
Education
Position: UOB Bank - Customer Support Executive
Working Location: Kuala Lumpur (Walking Distance to Train Station)
Working Hours: 5 days' work with 2 days off (Staggered Working Hours in between 8AM to 11PM - 8 Hours Working with 1 Hour break)
Employment Type: 6 months contract (renewable/convertible to Permanent based on Performance)
Reporting Date: 15th December 2025 & 24th December 2025
Benefits:
- Paid Leave
- Hospitalization Leave
- Medical Leave
- Medical Coverage
- Statutory Contribution
- Paid Training
- Leading to becoming bank's permanent staff (based on performance)
- Performance Bonus
Job Descriptions:
- Responsible to handle incoming calls from customers and assist them with their inquiries on products and services.
- Identify customers’ needs, clarify information, research every issue, and provide solutions and/or alternatives.
- Maintain the accuracy of all data and verify the same for all customer services.
- Build sustainable relationships and engage customers by taking the extra mile.
- Keep records of all conversations in our call center database in a comprehensible way.
- Frequently attend training to improve knowledge and performance level.
Job Requirements:
- Diploma / Degree in Customer Service Management or any equivalent.
- Minimum 1-year of contact center experience is preferred.
- Excellent command of English and Bahasa Malaysia both spoken and written.
- Ability to handle high call volumes in a fast-paced environment.
- Comfortable working under pressure and managing stressful situations professionally.
- Candidate must be able to attend the interview and starts immediately (in case shortlisted).
- Fresh Graduates are encouraged to apply.
- Fully vaccinated with Covid-19 Vaccination.
Only shortlisted applicants will be notified.
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* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.