Area Manager (Johor)

CHAGEE; Johor Bahru; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading food service company in Johor Bahru is seeking an Outlet Manager to oversee operational standards, conduct internal audits, and manage staff recruitment and training. The ideal candidate will possess a Degree/Diploma in Business and 3-5 years of relevant experience. Strong leadership, communication, and planning skills are essential for ensuring compliance with company standards and improving outlet performance. This is a dynamic role requiring proactive management and team development.

Qualifications

• Minimum 3-5 years of working experience in a relevant field.
• Ability to train and supervise staff effectively.
• Good discipline and organizational skills.

Responsibilities

• Conduct operational audits and ensure compliance with SOP standards.
• Manage recruitment, training, and performance evaluation of staff.
• Analyze sales and develop action plans to optimize performance.

Skills

People Skills

Communication Skills

Planning

Monitoring

Leadership Skills

Education

Degree/Diploma in Business

Job description

Conduct thorough outlet walk-throughs and operational observations. Ensure equipment and outlet are compliant with SOP standards.

Verify POS updates, marketing promotions, new product launches, and display accuracy. Ensure online devices, memos, menus, and bunting/vacancy posters are current.

Monitor outlet staffing, grooming, scheduling, labor costs, and overtime.

Track sales vs projections, last week, and year-over-year.

Ensure timely outlet opening and accurate closing sales reporting.

Conduct outlet meetings and briefing on sales, P&L performance, QAQC audits, customer feedback, staff progress, marketing campaigns, team behavior, and leadership skills.

Idea action and review on outlet P&L performance, including cost control, profit, and sales factors.

Manage recruitment against criteria, JAF submissions, and interview assessments.

Operational Audit & Compliance

Conduct internal cash audits with appropriate witnesses. Reconcile cash sales, bank-in amounts, voids, and outstanding balances.

Review inventory control, wastage, stock book accuracy, and CGC documentation. Ensure weekly stock takes (every Monday) are completed correctly.

Conduct internal QAQC audits during each visit and report to SOM/AOM.

Monitor Halal compliance, business license validity, and regulatory adherence.

Validate par stock levels, product expiry, and overall product quality. Coordinate ordering processes across logistics, warehouse, admin, marketing, HR, and IT departments.

Facilitate ongoing training and refreshers for all levels of outlet staff.

Customer Service & Maintenance

Address customer feedback and internal store issues.

Monitor staff behavior and professionalism (e.g., body language, phone use, food hygiene).

Evaluate service speed and food/meals preparation time.

Monitor and report maintenance issues including equipment, store condition, hygiene and etc.

Planning & Performance Analysis

Analyze sales, profits, costs, new products, promos, and competitor activities.

Develop and implement action plans and follow-up strategies.

Lead assignment and task updates across teams.

Monitor promotional performance, team schedules, leave management, and productivity.

Identify and address both internal and external factors affecting outlet performance.

Optimize workflows, manage deadlines, and support people's development.

Requirements:

Candidate must possess at least Degree/Diploma in Business /STPM/SPM or other relevant field.

Minimum 3-5 years of working experience in the relevant field.

Good People Skills and Communication Skills (Written & Oral)

Good Discipline, Planning, Organizing, Monitoring, and controlling Skills

Leadership Skills — Supervising & Ability to Train and Monitor Progress

Great responsibilities for any duties assigned by management from time to time.