Grooming Operations Executive

PETSMORE Sdn Bhd; Petaling Jaya; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading pet retail chain in Petaling Jaya seeks an Operational Support personnel to assist the Head Groomer in daily operations. Responsibilities include coordinating grooming processes, supporting recruitment and training, and assisting in marketing initiatives. Candidates should have a diploma in Business Administration or Veterinary Science and strong organizational and communication skills. This role may require travel for audits and training. Benefits include medical support and allowances.

Benefits

Medical

Miscellaneous allowance

Education support

EPF, SOCSO, EIS, Staff Purchase

Qualifications

• 2+ years in operational support roles preferred.
• Basic knowledge of pet grooming tools is an advantage.
• Familiarity with pet services or retail environments preferred.

Responsibilities

• Coordinate daily grooming operations across store locations.
• Prepare reports on grooming sales and team productivity.
• Assist in the recruitment and onboarding of team members.
• Support marketing initiatives and brand consistency.

Skills

Strong organizational skills

Communication skills

Team collaboration

Problem-solving

Education

Diploma in Business Administration or Veterinary Science

Job description

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We are looking for pet-loving individuals to join our team! This personnel is to support the Head Groomer in ensuring the smooth and efficient functioning of our grooming operations. This role will play a key part in enabling the grooming team to deliver outstanding service through operational excellence, talent support, and customer engagement initiatives.

Key Responsibilities

1. Operational Support

• Coordinate daily grooming operations across all store locations, ensuring alignment with company standards.
• Prepare regular reports on grooming sales, team productivity, and operational performance.
• Track grooming-related costs and support cost optimization efforts.
• Assist with vendor management for grooming products, tools, and equipment.

2. Talent & Team Support

• Assist in the recruitment and onboarding of grooming team members.
• Support the Head Groomer in performance management processes and feedback tracking.
• Coordinate learning and development activities, including training sessions and skill assessments.

3. Marketing & Communications

• Support grooming-related marketing initiatives, including social media campaigns, grooming events, and partnerships.
• Assist in the development of content and promotions aimed at both customer and talent acquisition.
• Coordinate with the marketing team to ensure brand consistency and timely execution of initiatives.

4. Administrative & Customer Support

• Manage grooming appointment systems and customer follow-ups where needed.
• Maintain accurate records and documentation related to grooming services, equipment, and team schedules.
• Ensure timely communication and coordination between HQ and store-level grooming teams.

Requirements

• Diploma in Business Administration, Veterinary Science, or 2+ years in operational support roles.
• Strong organizational and communication skills.
• Ability to manage multiple tasks and work collaboratively across departments.
• Proactive and resourceful, with a problem‑solving mindset.
• Prior experience in operations, administration, or support roles is preferred.
• Familiarity with pet services or retail environments is an advantage but not required.
• Basic knowledge of pet grooming tools / breed‑specific needs is preferred.
• Willing to travel as and when necessary for store audits, training sessions, or related assignments.

Application

Kindly apply online or send your resume to [e-mail] or WhatsApp to 012-5128449.

Perks and Benefits

• Medical
• Miscellaneous allowance
• Education support
• EPF, SOCSO, EIS, Staff Purchase, and etc.

Petsmore is a leading pet retail chain store that has grown from a small pet shop in Kuala Lumpur in 1988. Currently, Petsmore operates 15 outlets in Klang Valley, providing a wide range of pet supplies and services. Petsmore is dedicated to providing complete services and facilities to meet all of a pet owner's needs, including grooming, pet SPA, pet boarding, pet swimming pool facilities, and playgrounds.