Customer Service Specialist (ANZ Market)

TDCX; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A global customer service provider in Kuala Lumpur is seeking a Customer Service Specialist for the ANZ market. Candidates should possess a diploma or degree and preferably have two years of relevant experience, though fresh graduates may apply. Strong communication skills in English and effective listening are vital. The role requires adapting to various systems and a commitment to customer satisfaction. Working hours are 7AM to 4PM, adjusted during Day Light Savings Time.

Qualifications

• Minimum 2 years of experience in customer service is preferred.
• Strong verbal and written communication skills in English.
• Must be able to work with computers and multiple systems.

Responsibilities

• Assist customers by tailoring responses to their specific needs.
• Provide excellent phone etiquette and effective listening.
• Work during specified hours and adapt to Day Light Savings time.

Skills

Time management

Effective communication

Adaptability to new systems

Empathizing with customers

Education

Diploma or degree in any field

Job description

Customer Service Specialist (ANZ Market)

Candidate must possess at least a Diploma, Advanced/Higher/Graduate Diploma, Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree in any field.

Preferable with 2 years of working experience in the related field is required for this position. However, fresh graduates are encouraged to apply.

Possesses strong time management skills and motivated to exceed expectations.

Ability to multi-task and use information provided by customers to tailor responses and actions to meet specific needs

Must be a strong communicator, with an emphasis on effective listening and empathizing with customers, plus good phone etiquette (pace, tone, voice quality, grammar and articulation)

Comfortable working with computers and the ability to work with multiple systems and the ability to learn and adapt to new ones

Excellent verbal and written communication skills in English and the language of the supporting market.

Willing to work from 7AM to 4PM during normal time and 6AM - 3PM during Day Light Savings time.

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