Office jobs in Malaysia

Job summary

A leading electronics company in Seberang Perai, Malaysia is seeking an experienced professional to oversee operations and enhance customer service. You will be responsible for maintaining a welcoming office environment, coordinating with service partners, managing inventory, and engaging customers directly. The ideal candidate will have strong skills in operations and customer service, proficiency in Microsoft Excel, and excellent communication abilities in English and Bahasa Malaysia. This role requires a blend of independent work and collaboration, with a focus on continuous improvement.

Qualifications

• Proven experience in operations, customer service, or inventory coordination.
• Proficient in Microsoft Excel for scheduling and inventory tracking.
• Excellent communication skills in English and Bahasa Malaysia.

Responsibilities

• Maintain cleanliness and tidiness of the office.
• Coordinate with service partners for client appointments.
• Monitor stock inventory for accuracy and availability.
• Engage with customers and onsite engineers.
• Oversee daily field service operations.
• Implement process improvements and deliver training programs.
• Ensure compliance with company policies and industry standards.
• Develop relationships with service providers and dealers.
• Manage escalations from sales and service teams.
• Work half-day on Saturdays.