Sales Admin Executive

Hisense; Seberang Perai; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading electronics company in Seberang Perai, Malaysia is seeking an experienced professional to oversee operations and enhance customer service. You will be responsible for maintaining a welcoming office environment, coordinating with service partners, managing inventory, and engaging customers directly. The ideal candidate will have strong skills in operations and customer service, proficiency in Microsoft Excel, and excellent communication abilities in English and Bahasa Malaysia. This role requires a blend of independent work and collaboration, with a focus on continuous improvement.

Qualifications

• Proven experience in operations, customer service, or inventory coordination.
• Proficient in Microsoft Excel for scheduling and inventory tracking.
• Excellent communication skills in English and Bahasa Malaysia.

Responsibilities

• Maintain cleanliness and tidiness of the office.
• Coordinate with service partners for client appointments.
• Monitor stock inventory for accuracy and availability.
• Engage with customers and onsite engineers.
• Oversee daily field service operations.
• Implement process improvements and deliver training programs.
• Ensure compliance with company policies and industry standards.
• Develop relationships with service providers and dealers.
• Manage escalations from sales and service teams.
• Work half-day on Saturdays.

Skills

Operations experience

Customer service expertise

Inventory coordination skills

Proficient in Microsoft Excel

Communication in English

Communication in Bahasa Malaysia

Mandarin communication

Organizational skills

Multitasking abilities

Independent work

Collaboration skills

Job description

Responsibilities

• Maintain the cleanliness and tidiness of the Office to uphold brand standards and ensure a welcoming environment.
• Coordinate with service partners to schedule client appointments, optimize time slots, and manage timely parts ordering and picking.
• Monitor and organize stock inventory, ensuring accuracy, and availability.
• Engage with walk-in customers and onsite engineers to address inquiries and complaints, provide prompt solutions, and ensure a seamless and satisfying service experience.
• Oversee daily field service operations by managing resources and ensuring timely, high-quality service delivery that aligns with agreed capacity and operational requirements.
• Identify and implement process improvements, while also delivering training programs to keep technicians aligned with industry trends and best practices.
• Ensure all field service activities comply with company policies, industry standards, and regulatory requirements.
• Developing and sustaining solid relationship with service providers and dealers to bring the best customer experiences.
• Manage all escalations from sales and service team, dealers and clients.
• Work half-day on Saturdays as part of the regular schedule.

Qualifications

• Proven experience in operations, customer service, or inventory coordination
• Proficient in Microsoft Excel, including functions for scheduling, inventory tracking, and basic data analysis
• Excellent communication skills in English and Bahasa Malaysia; Mandarin is a plus
• Strong organizational and multitasking skills
• Ability to work independently and collaboratively with internal and external stakeholders