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Shipping & Operations Representative
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Shipping & Operations Representative
Job summary
A global logistics company in Malaysia is seeking a Shipping & Operations Representative to manage order processing, coordinate shipments, and ensure compliance with regulations. The role requires proven logistics experience, proficiency in Microsoft Office and AutoCount, and fluency in English, Bahasa Malaysia, and Mandarin. The ideal candidate should possess excellent problem-solving skills and be able to work independently in a fast-paced environment.
Qualifications
- Proven experience in logistics, shipping, or supply chain operations.
- Fluent in English, Bahasa Malaysia, and Mandarin.
- Excellent coordination and problem-solving abilities.
Responsibilities
- Manage full order processing cycle including delivery planning.
- Liaise with freight forwarders and customs departments.
- Monitor compliance with international regulations.
Skills
Tools
Crossover Group is a leading global ISO tank container operator with a strong international footprint across over 10 countries. As part of our growth journey, we are looking for a driven and detail-oriented Shipping & Operations Representative to join our dynamic Malaysia team. If you are passionate about logistics, problem‑solving, and global operations – we want to hear from you!
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Order & Shipment Coordination
- Manage full order processing cycle including delivery planning and logistics arrangement.
- Liaise with freight forwarders, customs departments, and distributors to ensure smooth import/export processes.
- Handle ad‑hoc import shipments and resolve related issues with customers and logistics partners.
- Issue relevant shipping documentation such as Invoices and Delivery Orders.
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Sales & Administrative Support
- Assist the sales team in coordinating client orders and administrative work.
- Serve as the point of contact for customers – addressing enquiries, providing shipment updates, and ensuring high levels of client satisfaction.
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Compliance & Risk Management
- Monitor compliance with international import/export regulations and company guidelines.
- Identify and assess risks (e.g., customs delays, transportation disruptions) and implement contingency plans.
- Conduct internal audits to ensure adherence to compliance protocols.
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Process Optimisation
- Continuously evaluate logistics processes to identify cost‑saving and efficiency improvement opportunities.
- Recommend and implement innovative solutions to enhance import/export workflows and overall performance.
- Proven experience in logistics, shipping, or supply chain operations.
- Proficient in Microsoft Office and AutoCount accounting software.
- Fluent in English, Bahasa Malaysia, and Mandarin (written and spoken). We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin‑speaking clients.
- Excellent coordination, communication, and problem‑solving skills.
- Able to work independently and manage multiple tasks under tight deadlines.
- Positive mindset with a strong willingness to learn and grow within the organisation.
- Based in or willing to relocate to Shah Alam.
- Hands‑on, dependable, and adaptable to a fast‑paced logistics environment.
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.