Shop Supervisor / Retail Assistant

Pasaraya Desa; Cyberjaya; On-site; MYR 20,000 - 100,000; Full time

Job summary

A retail company in Cyberjaya is looking for a Retail Shop Supervisor to oversee store operations and ensure a seamless shopping experience. The role involves managing staff, ensuring compliance with policies, and analyzing performance metrics. Candidates should have at least 2 years of supervisory experience in retail, strong leadership skills, and a passion for customer service. This full-time position offers a competitive salary and growth opportunities within the company.

Benefits

Competitive salary

Opportunity to grow

Qualifications

• Minimum 2 years of experience in a retail supervisory role or a related position.
• Strong leadership and communication skills to manage and motivate a team.
• Excellent customer service skills with a passion for providing a great shopping experience.

Responsibilities

• Supervise and coordinate the work of store staff, including cashiers and sales assistants.
• Ensure adherence to store policies and procedures.
• Monitor and analyze store performance metrics and implement improvement strategies.

Skills

Leadership

Communication

Customer service

Problem-solving

Decision-making

Inventory management

Sales reporting

Education

SPM/STPM/Diploma/Degree

Tools

Point-of-sale systems

Inventory management software

Job description

Job Description

About the role

We are an established retail (convenience store) company in Cyberjaya, Selangor. We are seeking a motivated and experienced Retail Shop Supervisor to join our team. As a Retail Shop Supervisor, you will be responsible for overseeing the day-to-day operations of our store, ensuring a seamless and efficient shopping experience for our customers. This is a full-time position based in our Cyberjaya location.

What you’ll be doing

• Supervising and coordinating the work of store staff, including cashiers, sales assistants, and stockroom personnel at various locations around Cyberjaya.
• Ensuring that all store procedures and policies are followed, including customer service, merchandising, and inventory management.
• Monitoring and analysing store performance metrics, such as sales, customer traffic, and inventory levels, and implementing strategies to improve store performance.
• Handling customer inquiries and complaints, and resolving any issues in a timely and professional manner.
• Assisting in the implementation of marketing and promotional campaigns to drive sales.
• Maintaining a clean, safe, and organised store environment.
• Providing training and development opportunities for store staff to enhance their skills and knowledge.

Requirements

• SPM/STPM/Diploma/Degree.
• Minimum 2 years of experience in a retail supervisory role or a related position.
• Strong leadership and communication skills, with the ability to effectively manage and motivate a team.
• Excellent customer service skills and a passion for providing a great shopping experience.
• Strong problem‑solving and decision‑making abilities, with the ability to think quickly and adapt to changing situations.
• Proficient in inventory management, sales reporting, and data analysis.
• Familiarity with retail technology, such as point‑of‑sale systems and inventory management software.
• A strong understanding of retail best practices and industry trends.
• Possess own transport.

What we offer

Competitive salary and opportunity to grow with us.