E-Commerce Executive

Midea Scott & English Electronics; Kuala Lumpur; On-site; MYR 150,000 - 200,000; Full time

Job summary

A leading electronics company in Kuala Lumpur seeks an E-Commerce Manager to oversee daily operations of its platform. Responsibilities include ensuring precise product listings, generating engaging content, and collaborating with various teams to enhance visibility and customer satisfaction. The ideal candidate holds a Bachelor’s degree in Business or a related field and has 1-2 years of relevant experience in e-commerce and marketing management. This role offers the chance to significantly impact the company’s online presence.

Qualifications

• A Bachelor's degree in Business or E-Commerce related fields.
• Minimum of 1-2 years of e-commerce and marketing management experience.
• Strong knowledge of E-Commerce platforms and tools.
• Excellent organizational and time management skills.

Responsibilities

• Lead and manage daily operations of the E-Commerce platform.
• Prepare reports as required.
• Ensure precise product listings and categorization.
• Generate engaging content for products.
• Process and fulfill customer orders accurately.
• Track performance metrics and share reports.
• Collaborate with cross-functional teams.
• Assist in social media campaigns.
• Handle customer queries and resolve issues.

Skills

E-Commerce platform knowledge

Time management

Collaboration

Communication

Education

Bachelor’s degree in Business or E-Commerce related fields

Job description

To further expand company’s E-Commerce business by leading and maintaining daily operations of the E-Commerce platform.

To prepare all reports as and when required.

Responsible and managing the E-Commerce platform, ensuring precise listing and proper categorization of all products.

Generate engaging and visually appealing content for Midea & subsidiary's products and collaborating with the team to enhance product visibility.

Efficiently process and fulfill orders received through the E-Commerce platform, ensuring timely and accurate delivery to customers.

To track and assess performance metrics for the sales, traffics, conversion and offering routine reports on key performance indicators to the management team.

To share creative ideas and collaborate with cross-functional teams, including marketing, logistics, and customer support, to optimize operations.

Assist in the planning and execution of social media campaigns to enhance brand awareness and engagement for E-Commerce platform.

Assist in monitoring and analyzing e-commerce performance metrics, contributing to regular reports for decision-making.

Handle incoming customer queries via chat in a timely and professional manner.

Provide accurate information about products, services, pricing, and policies.

Resolve customer issues or complaints efficiently while maintaining a high level of customer satisfaction.

Any other duties that may be assigned to you by your Superior from time to time.

Key Requirements

• Bachelor’s degree in Business, or E-Commerce related fields
• Minimum 1-2 years of e-commerce and marketing management experience.
• Strong knowledge of E-Commerce Platforms and tools
• Excellent organizational and time management skills.
• Strong communication and collaboration skills to work across teams.