I.T Operations and Maintenance Specialist

Mixue; Kuala Lumpur; On-site; MYR 40,000 - 60,000; Full time

Job summary

A global beverage brand in Kuala Lumpur is seeking an I.T Operations and Maintenance Specialist to support and maintain Point-of-Sale and inventory systems. Candidates should have a diploma in IT, at least one year of experience in IT support or business analysis, and strong communication skills in English, Malay, and Mandarin. The role includes performing business analysis, application channel management, and providing Level 1 & 2 IT support. Benefits include annual leave, medical leave, and various allowances.

Benefits

Annual Leave and Medical Leave

KWSP, SOCSO, EIS

Miscellaneous Allowances (Transport/Meal/Phone/Business Trip)

Training Provided

Team Building Activities

Annual Bonus

Reimbursement of petrol and accommodation expenses

Qualifications

• At least 1 year of experience in IT support or business analysis.
• Good analytical skills to interpret data and user behavior.
• Able to travel occasionally for store support.

Responsibilities

• Support and maintain F&B software systems including POS applications.
• Perform B2B and B2C business analysis.
• Handle application channels like payment integration and QA checks.
• Provide IT Support Level 1 & 2 for troubleshooting.

Skills

Analytical skills

Communication in English

Communication in Malay

Communication in Mandarin

Familiarity with Excel

Education

Diploma or Degree in Information Technology, Computer Science or related field

Tools

Azure

Business Intelligence (BI) tools

Job description

I.T Operations and Maintenance Specialist

We are a fresh tea beverage brand from China - "MIXUE," with over 40,000 stores worldwide and 5,000 employees. We are actively expanding into global overseas markets, aiming not only to bring high-quality, affordable deliciousness to the world but also to be a caring and fun company for our employees. We look forward to having excellent individuals like you to join us.

Job Responsibilities

Support and maintain F&B software systems, including Point-of-Sale (POS), inventory and related management applications.

Perform B2B & B2C business analysis, including user behaviour, customer segments, and user experience improvements.

Handle application channels such as payment integration, MID application, document submission, system connection and QA checks.

Support delivery/online channels and prepare required data or documents.

Provide IT Support Level 1 & 2 (basic troubleshooting such as network, system lag, access issues).

Assist in system integration with third-party companies (e.g., Touch ’n Go, merchants).

Manage upstream → downstream data flow, ensuring accuracy and smooth process handover.

Maintain clear communication with internal teams and franchisees to ensure smooth operations.

Job Requirements

Diploma or Degree in Information Technology, Computer Science or related field.

At least 1 year of experience in IT support, system integration, e-commerce/online platforms or business analysis.

Good analytical skills, with the ability to interpret data, user behaviour and operational performance.

Familiar with Excel, and exposure to Azure, BI tools or workflow documentation is a plus.

Required to travel occasionally for store support.

Able to communicate well in English, Malay and Mandarin as this role requires engaging with Mandarin-speaking clients and stakeholders.

Benefits

• Annual Leave and Medical Leave
• KWSP, SOCSO, EIS
• Miscellaneous Allowances (Transport/Meal/Phone/Business Trip)
• Training Provided
• Team Building Activities
• Annual Bonus
• Reimbursement of petrol and accommodation expenses

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