Field Service Technician

IDMS Technologies; Tampin; On-site; MYR 36,000 - 48,000; Full time

Job summary

A technology services company is seeking a qualified technician to service and repair digital multifunction products in the Tampin area. Responsibilities include troubleshooting, managing repair requests, and ensuring customer satisfaction. Candidates should possess a related diploma and have good communication skills. Experience is preferred, but fresh graduates may apply. This is a full-time position with incentives and a supportive work culture.

Benefits

Attractive incentives scheme

Annual salary increment + performance bonus

Travel allowance

Company phone provided

Opportunity for overseas trips

Medical benefits included

Work-life balance culture

Qualifications

• At least 1 year of working experience in the related field is required.
• Fresh graduates are encouraged to apply as training will be provided.
• Possess good eye vision and not color blind.

Responsibilities

• Carry out repairs and servicing of digital multifunction products.
• Manage and repair copiers on and off-site.
• Investigate and resolve maintenance and repair issues.
• Conduct trouble shooting and escalate complicated issues.

Skills

Good communication skills in both written and spoken Bahasa Malaysia/ English

Ability to demonstrate and technically oriented

Good analytical skills

Interpersonal skills

Self-motivated and hardworking

Education

Professional Certificate/Diploma/Degree in Engineering (Electrical/Electronic)

Engineering (Mechatronic/Electromechanical) or Computer Science/IT

Job description

• Attractive incentives scheme – earn more based on your performance!
• Annual salary increment + performance bonus
• Travel allowance (Petrol / Toll / Parking/Repair and maintenance/Outstation meal)
• Company phone provided
• Opportunity for overseas trip / company retreat
• Staff appreciation & recognition awards
• Medical benefits included
• Work-life balance culture & supportive team environment

Responsibilities

• Carry out repairs and servicing of Monochrome and Color Digital Multifunction Product (SHARP & FUJI FILM MFPs), enable hardware and software at workshop or customer's premises and services to the highest standards.
• Manage and repair copier on and off-site
• Investigate and resolve maintenance and repair issues
• Identifying and troubleshoot malfunctions cause
• Respond to all customer's call and ensure that the customer's machine are in working condition.
• Conduct trouble shooting on machines and elevate problem to Superior for issues that are complicated.
• Experience in Related Fields would be an advantage
• This role will cover Tampin area and its nearby locations

Requirements

• Candidate must possess at least Professional Certificate/Diploma/Degree in Engineering (Electrical/Electronic), Engineering (Mechatronic/Electromechanical), Computer Science/IT or equivalent.
• Good communication skills in both written and spoken Bahasa Malaysia/ English.
• Ability to demonstrate and technically oriented with good analytical skills.
• Mature and able to work with minimum supervision. Able to handle customer's complaints.
• Knowledge of colour digital print products and knowledge of file handling software will be an added advantage.
• At least 1 Year (s) of working experience in the related field is required for this position.
• Fresh graduates are encouraged to apply as training will be provided by the Company.
• Possess good eye vision and not colour blind.
• Full-Time position(s) available.
• Able to work independently as well as a good team player.
• Good communication and interpersonal skills. Self-motivated and hardworking.
• Honest and responsible
• Must have own transport-CAR.
• Male Only (required for photocopy machine maintenance that is not suitable for female)