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Customer Care Officer
Job summary
A leading telecommunications company is seeking a Customer Care Officer in Malacca City. The ideal candidate will support customers in Singtel Shops, handle inquiries with great service, and identify cross-selling opportunities. This role is suitable for entry-level candidates with a passion for customer support, offering training and development programs. Full suite of health and wellness benefits included.
Benefits
Qualifications
- Entry level candidates are encouraged to apply, 1 year experience in customer service required.
- Ability to converse in Mandarin is an added advantage.
- Willing to work rotating shifts including weekends and public holidays.
Responsibilities
- Support customers via bots in Singtel Shops.
- Handle incoming calls and enquiries with excellent service.
- Identify cross-selling opportunities by analyzing customer profiles.
Skills
Education
Be a part of something BIG! We’re looking for a Customer Care Officer who loves solving problems and creating long-term customer relationships. This is a great opportunity if you are passionate about customer support and the role it plays in making a customer-centric team successful.
Make An Impact By
- To support customers via bots (devices) in Singtel Shops.
- Handling incoming call and enquiries from customers with demonstration of excellent customer service skill to meet and exceed customer's need.
- To channel and escalate any unresolved issue/complaint to other stakeholder or next level, within the agreed procedure.
- Identify and perform cross selling opportunity and activity by analysing customer profile, recommending most suitable package, actively promote latest promotions/ services.
- Take in service application and request for back office or self-processing.
- Work closely with team members and leaders at all times to achieve quality results and productivity.
- Participate in ad-hoc projects as requested.
Skills For Success
- At least Diploma/ Bachelor\'s Degree in Business Studies/Administration/ Management, Commerce or equivalent.
- Entry level candidates are encourage to apply and explore. Otherwise at least 1 year working experience in customer service or contact centre is required.
- Good command of English. Ability to converse in Mandarin is an added advantage in order to liaise with Mandarin speaking associates.
- Customer oriented with good interpersonal and communication skills.
- Ability to perform in a fast-paced environment and work well under pressure.
- Flexible to changes in work scheduled.
- Good Computer literacy in MS Office.
- Willing to work rotating shifts including weekends and public holidays.
Rewards That Go Beyond
- Full suite of health and wellness benefits.
- Ongoing training and development programs.
- Internal mobility opportunities.
Working Location: Sudong Sdn Bhd, Melaka Contact Centre, Level 9, Tower B, Jaya 99, No.99, Jalan Tun Sri Lanang 75100 Melaka.
Your Career Growth Starts Here. Apply Now!
* The salary benchmark is based on the target salaries of market leaders in their relevant sectors. It is intended to serve as a guide to help Premium Members assess open positions and to help in salary negotiations. The salary benchmark is not provided directly by the company, which could be significantly higher or lower.