Customer Service Specialist, Johor Bahru Branch

Zurich 56 Company Ltd; Kuala Lumpur; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading insurance provider in Kuala Lumpur is seeking a customer service liaison. The role involves welcoming customers, resolving queries regarding insurance services, and ensuring high customer satisfaction. Ideal candidates possess strong customer service skills, the ability to accurately handle insurance-related processes, and a proactive approach to improving service. The company values diversity and culture, promoting a supportive work environment.

Qualifications

• Strong customer service skills and experience in handling queries.
• Ability to process applications accurately and efficiently.
• Understanding of insurance services is preferred.

Responsibilities

• Welcome customers and process queries promptly.
• Take extra steps to engage with customers.
• Provide correct product information to assist customers.

Job description

Job Summary

Act as a liaison, provide product/services information and resolve any emerging problems that our customers might face with accuracy and efficiency. The target is to ensure excellent service standards and maintain high customer satisfaction for both Conventional and Takaful insurance services.

Key Tasks & Accountabilities

• Welcome customers as they arrive at the branch.
• Perform customer verification and due diligence when required.
• Attend and process queries/ requests by customers and agents promptly. If necessary, escalate unresolved queries to the designated department/ headquarter for further action immediately
• Take the extra mile to engage customers and agents.
• Proactively contribute feedback / suggestion for improvement on any service gap detected.
• Provide product or service information to customers.
• Help to generate sales leads whenever possible.
• Handle queries on policy loans, withdrawal, surrender and other non-forfeiture options and carry out conservation of these cases as and when are appropriate.
• Administer the correct forms to customers and agents and advise the correct process/ procedures and requirement.
• Ensure all forms / documents duly completed and signed prior to submission for processing.
• Perform scanning for all customer service-related documents
• Undertake any other functions or assignments as instructed by superior and management

Zurich is proud of its culture. We are passionate about Diversity and Inclusion. We want you to bring your whole self to work and have a diverse mix of customers, and we want our employee base to reflect that.

Our diversity and inclusion initiatives create an environment where everyone feels welcome regardless of protected characteristics.

With the above in mind, we accept applications from everyone regardless of your background, beliefs, or culture.

We are committed to continuous improvement, and we offer access to a comprehensive range of training and development opportunities. Zurich is passionate about supporting employees to help others by getting involved in volunteering, charitable and community activity.

So, make a difference. Be challenged. Be inspired. Be supported. Love what you do. Work for us.

You are the heart & soul of Zurich!

At Zurich, we like to think outside the box and challenge the status quo. We take an optimistic approach by focusing on the positives and constantly asking What can go right? We highly value the experience and know-how of our employees and offer a wide range of opportunities across business areas to encourage you to apply for new opportunities within Zurich when you are ready for your next career step. We’re proud to have earned Great Place To Work Certification. Our company culture is our top priority! #GPTWcertified

Let’s continue to grow together!

Location(s): MY - Kuala Lumpur
Schedule: Full Time
Recruiter name: Jesreena Kaur