Customer Service Executive

FlyGosh; Kuala Kubu Bharu; On-site; MYR 100,000 - 150,000; Full time

Job summary

A customer service firm in Kuala Kubu Bharu is looking for a Customer Service Executive. You will handle customer inquiries and provide solutions to enhance customer satisfaction. Candidates must be fluent in Mandarin and English, with Cantonese as a plus. Training is provided for fresh graduates. Enjoy a supportive work environment with growth opportunities.

Benefits

High Basic Salary + Allowances

EPF/SOCSO

Annual & Medical Leave

Career Path Opportunities

Fun Working Environment

Qualifications

• Able to communicate in Mandarin and English.
• Ability to read and write Cantonese will be a plus.
• SPM leavers and fresh graduates are encouraged to apply.

Responsibilities

• Handle all inbound calls for customer inquiries, complaints, and feedback.
• Exceed customer expectations in service and information.

Skills

Customer Service

Problem Solving

Effective Communication

Telephone Skills

Education

SPM or equivalent

Job description

Overview

This job is all about helping customers with their questions and concerns about our products. You might like this job because you get to make people\'s day better by providing excellent service and solving their issues!

Responsibilities

• Handling all inbound calls pertaining to customer general enquiries, complaints, comments, feedbacks and other raising issue related to the company\'s products.
• Exceeding customer expectation in terms of customer service & accurate information.

Job Requirements

• Able to communicate in Mandarin and English. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients.
• Ability to read and write Cantonese will be a plus
• SPM leavers and fresh graduate who are interested are also encouraged to apply – Full Training Provided.
• High Basic Salary + Allowances (KPI)
• EPF/SOCSO
• Annual & Medical Leave
• Fun and excited working environment
• Quarterly staff recognition and appreciation
• Office located nearby shopping malls and housing area - easy access from public transport
• Career Path: You will have the opportunity to climb the corporate ladder to a managerial role in the future.

Skills

• Customer Service
• Problem Solving
• Effective Communication
• Telephone Skills

Well Being

Annual Leave, Medical Leave for your well-being is provided!

Training & Development

You will be given opportunities to enhance your professional and personal development