Customer Care Specialist: Solve, Support & Upsell

Singtel; Malacca City; On-site; MYR 100,000 - 150,000; Full time

Job summary

A leading telecommunications company is seeking a Customer Care Officer in Malacca City. The ideal candidate will support customers in Singtel Shops, handle inquiries with great service, and identify cross-selling opportunities. This role is suitable for entry-level candidates with a passion for customer support, offering training and development programs. Full suite of health and wellness benefits included.

Benefits

Full suite of health and wellness benefits

Ongoing training and development programs

Internal mobility opportunities

Qualifications

• Entry level candidates are encouraged to apply, 1 year experience in customer service required.
• Ability to converse in Mandarin is an added advantage.
• Willing to work rotating shifts including weekends and public holidays.

Responsibilities

• Support customers via bots in Singtel Shops.
• Handle incoming calls and enquiries with excellent service.
• Identify cross-selling opportunities by analyzing customer profiles.

Skills

Excellent customer service skills

Good command of English

Interpersonal and communication skills

Computer literacy in MS Office

Education

Diploma/Bachelor's Degree in Business Studies/Administration/Management, Commerce

Job description

A leading telecommunications company is seeking a Customer Care Officer in Malacca City. The ideal candidate will support customers in Singtel Shops, handle inquiries with great service, and identify cross-selling opportunities. This role is suitable for entry-level candidates with a passion for customer support, offering training and development programs. Full suite of health and wellness benefits included.