Training Manager: Hybrid Learning & Development

Teleperformance USA; Bayan Lepas; On-site; MYR 60,000 - 90,000; Full time

Job summary

A leading global BPO provider in Penang is seeking a Training Manager to oversee training programs across departments. You will assess training needs, design curriculum, and deliver engaging training sessions. The ideal candidate has a Bachelor's degree in a related field and proven experience in the BPO industry. Strong communication and analytical skills are essential. This role may require flexible hours to meet training demands.

Qualifications

• Proven experience as a Training Manager or similar role in the BPO industry.
• Strong understanding of BPO operations, processes, and technologies.
• Excellent communication, presentation, and facilitation skills.

Responsibilities

• Conduct thorough assessments to identify training needs.
• Design and develop training curriculum and materials.
• Facilitate training sessions and workshops both in-person and virtually.

Skills

Communication skills

Presentation skills

Facilitation skills

Analytical mindset

Multitasking

Education

Bachelor's degree in Human Resources, Education, Business Administration, or related field

Tools

Learning management systems

Job description

A leading global BPO provider in Penang is seeking a Training Manager to oversee training programs across departments. You will assess training needs, design curriculum, and deliver engaging training sessions. The ideal candidate has a Bachelor's degree in a related field and proven experience in the BPO industry. Strong communication and analytical skills are essential. This role may require flexible hours to meet training demands.